Service Delivery Specialist - Adex Corporation : Job Details

Pay Rate: $39 per hour.The main role of this position is screening, managing, and overseeing customer service orders from order acceptance to billing, aligned to the established standard process timeframes and workflows. The candidate hired for this position will be key and entrusted to ensure customer satisfaction is held to the highest standards measured by our cooperate values.ResponsibilitiesOversee customers' service orders for the implementation of Fiber Solutions (Dedicated Internet, EVPL, Dark Fiber, Data Center/Collocation etc.).Manage timelines, budgets, and quality of service by coordinating the assignments of functional teams (Construction, Permitting, Field Operations, and Network Engineering) to ensure proper planning and implementation of solutions.Manage stakeholder's expectation through the lifecycle of the projects..Increase Net Promoter Score by creating strong relationships with customers and managing escalations.Maintain and update internal systems and tools to ensure project forecast accuracy, data integrity, and record compliance documents.Responsible for projects with CAPEX primarily.Timely submission of BRs (Budget Revisions) in accordance with internal finance guidelines.Evaluate critical path milestones for projects to calculate, identify and manage aspects of the deployment, mitigate risk, and maintain system accuracy.Education/CertificationsAssociate's Degree or equivalent work experienceExperience/Minimum RequirementsOne (1) to three (3)+ years in a customer-facing positionFoundational knowledge of Telecommunication servicesExpectationsStrong attention to detailAbility to multi-task and prioritize tasks appropriatelyExcellent customer service and communication skills, both verbal and writtenProject/Time Management skillsAccounting/Finance skillsResourceful, creative, and results oriented thinkerMicrosoft Office (Excel, Word, Access, PowerPoint, etc.)