Service Delivery Technician - Kontoor Brands : Job Details

Who We Are:Kontoor Brands, Inc. (KTB) is the parent company of Wrangler®, Lee® and Rock & Republic®, with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and regional headquarters in Geneva and Hong Kong.Job Posting:Kontoor Brands is seeking a Service Delivery Technician to provide essential support within our dynamic IT infrastructure. This role demands a highly skilled individual who excels in a fast-paced environment and is proficient in managing diverse technologies across our offices, distribution centers, retail locations, and remote operations. As a key member of our IT team, you will enhance our computing practices and collaborate on innovative technology solutions.Responsibilities:

• Comprehensive Technical Support: Offer thorough technical support for all Kontoor Brands systems, encompassing laptops, desktops, mobile devices, and AV systems during business and after-hours support rotations.
• Efficient Incident Management: Manage support tickets effectively, supplemented by direct communication through calls, texts, and chats to resolve issues swiftly. Ensure detailed documentation of all interactions and resolutions.
• Collaborative Strategy Implementation: Partner with leadership and cross-functional teams to implement advanced workplace technology solutions. Adapt quickly to new technologies to maintain and enhance system performance.
• Project Leadership and Execution: Oversee and guide teams through various IT projects, such as equipment updates and setup of new facilities, ensuring timely and successful completion.
• Knowledge Enhancement: Continually update and create knowledge base articles to streamline support processes. Promote a culture of knowledge sharing and continuous skill development within the team.
• Technical Expertise: Utilize your advanced knowledge in Microsoft and Apple ecosystems to provide expert support and mentorship to other team members, enhancing overall team competency and service quality.

Requirements:

• Significant experience in IT support at a senior level, preferably as a Level 3 Technician.
• Expertise in Windows/Mac OS, Android/iOS, and the Office 365 suite.
• Proficiency with collaborative technologies, including Microsoft Teams and AV systems like Logitech, Neat and Crestron.
• Administrative capabilities with Microsoft Endpoint Management solutions and a strong understanding of security best practices.

Why Kontoor Brands?At Kontoor, we offer a comprehensive benefit package to fit your lifestyle and our benefits are crafted with the same care as our products.When our employees are healthy, secure and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family's needs - now and in the future. We offer resources to support your physical, emotional, social and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays and tuition reimbursement.Our Kontoor D&I MissionAt Kontoor, we believe that D&I is a key enabler to a culture that empowers us to work with passion and confidence, shaping our brand and future. Our Kontoor D&I Commitment

• Create a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents
• Ensure an equitable environment that attracts & promotes diverse workforce
• Foster inclusivity, ensuring employees feel they can bring their whole selves to work