Service Desk Administrator - Allied World Insurance : Job Details

Job Summary:

We are looking for a dynamic, passionate, and outstanding Service Desk Administrator to add to our growing talented team.

You will be part of an exceptional tech team that constantly seeks innovative ways to serve our users

Who we are:

Allied World Assurance Company Holdings ltd is a global provider of insurance and reinsurance solutions.

Our team is composed of highly motivated techs and analytics-oriented people that aim to leverage world class solutions to provide exceptional service for our users. As a Service Desk Administrator, you will have the opportunity to make impactful contributions to our users as you work alongside the Global Service Desk team.

About the role:

As a Service Desk Administrator, you will play a vital role in supporting and maintaining IT resources to ensure end-users operate efficiently. You will provide comprehensive support for both office-based and remote employees, addressing and resolving hardware and software issues promptly. Your responsibilities will include using modern tools and technologies to enhance service delivery and system performance.

Responsibilities:

* User Support: Address and resolve user issues related to hardware and software, ensuring that problems are resolved without recurrence. Provide proactive and friendly support for both on-site and remote

employees.

Manage a high volume of support tickets efficiently while being available for extended hours to ensure comprehensive user support.

* Technical Proficiency: Utilize tools such as Windows 365 Virtual Machines, Intune for application automation deployments including autopilot for endpoint deployment, and Jamf for macOS management. Manage and troubleshoot systems including Office 365, Exchange Online, Azure, and Okta.

* System Administration: Handle account automation with tools like Adaxes. Perform configurations, installations, and troubleshooting for various systems and applications like Teams, OneDrive, along with video conferencing hardware and software.

* Issue Management: Collaborate with the engineering team to find resolutions, document solutions, and ensure effective problem resolution.

* Documentation & Reporting: Maintain and update reference documentation, ensuring all support requests are detailed with resolutions for future reference.

* Project Involvement: Participate in IT projects and contribute to process improvements and system upgrades.

Qualifications:

* Experience: Familiarity with modern IT tools and platforms, including Windows 365, Intune, Jamf, Adaxes, and ServiceNow. Proven experience in troubleshooting and resolving technical issues with the issue reoccurring.

* Skills: Strong problem-solving abilities, effective communication skills, and the capacity to work collaboratively with engineering teams

Job Requirements:

* This position would suit someone with a minimum of three years' experience working in an IT support role.

* You must be a self-starter with the drive and skills to manage your workload and be able to work on your own initiative to assist reach their deadlines.

* Ensure there is effective collaboration and communication with your team and peers.

* Ability to multitask, prioritize, and manage across multiple, often time sensitive initiatives.

* Highly organized with a strong attention to detail.

* Display a strong sense of urgency.

* Ability to work independently with minimal supervision.

* Possesses excellent verbal and written communication skills.

Compensation

The below annualized base pay range is a broad range based on analysis of similar positions in the market. The actual base pay for the position may be above or below he listed range and determined by a few considerations, including but now limited to complexity, location, and scope of the role, along with experience, skills, education, training, and other conditions of employment. Base salary represents one compensation of Allied World comprehensive total reward package, which may also include annual incentive compensation rewards.

Salary range: $75K-$95K

Working at Allied World

Our team of over 1,400 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:

* Instant membership in the Allied World Family - a global network of colleagues who will support your career journey.

* A manager who will help you build your career through a structured coaching program.

* Access to a full suite of learning and development tools and resources

Global Presence

We are headquartered in Bermuda, with offices in Atlanta, Boston, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, London, Los Angeles, Malaysia, Miami, New York, Philadelphia, San Francisco, Singapore, Sydney, Toronto and Zug.

Our Business

Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverage since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and benefit from a worldwide network of affiliated entities that allows us to think and respond in non-traditional ways.

Allied World is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religion or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.

To learn more, visit awac.com, or follow us on Facebook at facebook.com/alliedworld and LinkedIn at linkedin.com/company/allied-world.