Service Desk Agent - Strategic Staffing Solutions : Job Details

ob Title: Service Desk Agent Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.Location: Questa, New Mexico, On-site, Open to Re-Location Pay: $30+/hr W2 Summary: The Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents. The Agent manages requests via service desk software that tracking, follow-up and closure of incidents. Responsibilities: • Trouble ticketing, triage, fixes, and dispatch.• End-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base, For Applications: How To's, Printer Installations, GUI installs / updates Requirements: • Level III Support with 5-7 years experience Staffing & Scheduling of projects.• Manage Customer needs(Service Level Agreement) To evaluate the current Helpdesk processes, staff and staffing responsibilities and flows and identify gaps and commonalities implement short term/interim solutions to meet the Enterprise Plan requirement accessibility.• Be a strategic asset that is integrated with the organization it supports.• Risk Management Suggest and implement the best practices of Industry.• Serve as a single point of contact for Customer Develop solutions to meet the Enterprise Plan requirement accessibility.