Service Desk Agent - Brooksource : Job Details

Service Desk Agent

Brooksource is hiring for a Service Desk Agent role with a client in the Austin, Texas area. This is a full-time position focused on technical services, help desk, and operations support.

Responsibilities

• Provide IT help desk support, handling inquiries via phone, email, or ticketing systems.
• Utilize ITSM (Information Technology Service Management) practices to document and resolve incidents effectively.
• Translate technical information into actionable steps for non-technical users.
• Maintain detailed records of issues, solutions, and client interactions using help desk software or databases.
• Perform remote troubleshooting and assistance as necessary.
• Collaborate with employees to augment IT support and improve service delivery.

Qualifications

• Minimum Requirements:
• At least 1 year of experience in help desk support.
• Working knowledge of ITSM practices, help desk software, and remote control tools.
• Proficiency in receiving calls, providing technical support, and documenting incidents and solutions.
• Ability to simplify complex technical concepts for end-users.

Pay range and compensation package

Hourly Rate: $21

Work Hours: Monday through Friday, 8:00 AM – 5:00 PM (excluding state holidays). Occasional weekend, evening, or holiday work may be required with pre-approval.

Duration: Services to start on 11/25/2024

Equal Opportunity Statement

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.