Service Desk Analyst - In office - DocGo : Job Details

Title: Service Desk Analyst Location: 35 W 35th St New York, NY 10001 Employment Type: Full-Time Annual Salary: $60,000 - $70,000 Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k About DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care. Responsibilities

• Manage level 1 and 2 service incidents/requests from report to resolution.
• Triage tasks and tickets based on scope, SLA, and urgency.

• Contribute to the continuous process improvement of the Service Desk
• Provide administration and support for Azure / On-site AD and various hardware platforms.
• Provide excellent customer service experience to end-users and executives.
• Assist leads with projects such as infrastructure and systems improvements/updates.
• Must be able to work independently and integrate with our entire team.

Requirement

• 3-5 years' experience with service desk / technical support.
• Proficient with On-Prem and Azure Active Directory.

• Proficient with Printers/Scanner hardware and administration.
• Proficient with Windows and MacOS hardware and software.
• Proficient with Android and iOS devices - MDM experience preferred.
• Proficient with AV conference tools such as Neat.
• Excellent customer service-oriented skill set required.

• Basic understanding of network concepts.
• Proficient in documenting processes and procedures.
• Prioritization skills are a must.

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.