Service Desk Associate - TEKsystems : Job Details

Description:

Key Accountabilities

- Receives incoming help requests from end users via both telephone helpdesk tickets in a courteous manner.

- Builds rapport with key operators IT teammates and end users to provide outstanding service.

- Prioritizes and schedules problems.

- Escalates problems when required to the appropriately experienced technician.

- Applies diagnostic utilities to aid in troubleshooting. Identifies and learns appropriate software and hardware used and supported by the organization.

- Performs hands-on fixes at the desktop level including installing and upgrading software installing hardware implementing file backups and configurating systems and applications.

- Performs preventative maintenance including checking and cleaning of workstations printers and peripherals.

- Performs post-resolution follow-ups to help requests.

- Develops help sheets and frequently asked questions lists for end users.

Required and Preferred Skills and Experience

- Entry level typically 0-3 years of experience.

- Provides technical and/or administrative support.

- Demonstrates the ability to learn terminology applications and standard procedures for performing the job function.

- Performs routine basic office/field tasks using established procedures.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.