Service Desk Engineer - ITC Infotech : Job Details

Greetings from ITC Infotech!

Role - Service Desk Engineer

Location - Watsonville, CA (On-site)

Start Date - Immediate

Job Description:

Position Details:

We are seeking a skilled and experienced professional to join our team as a Service Desk Engineer. The ideal candidate will have a deep understanding of the following details:

Mandatory Skills:

OS Imaging/Software Center, AD User management, Desktop Troubleshooting, Service-Now Ticketing Tool

Key Responsibilities:

1. Active Directory - Account provisioning, OU, security groups, permission mgmt, etc

2. O365 - Manage mailbox & Different type of licenses

3. End users tools - M365 tools - Teams, outlook, OneDrive config, mgmt. & Troubleshooting

4. Network Printer config on user devices

5. Install tools and software

6. OS Imaging process and knowledge on Intune

7. Analyze and Troubleshoot OS and Hardware issues

8. Ticketing tool - Service now

9. Good to have - knowledge on Okta, citrix functions

10. Excellent communication

Education Qualification:

Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).

About US:

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.