Service Desk Engineer Tier 2 (MSP) - Bowman Williams : Job Details

We are a Cloud and Managed Services Provider that has been serving the Houston business community since 2003. We are a group of technology enthusiasts who enjoy getting to work with cutting edge technologies. Our current opening is for a Service Desk Engineer Tier 2 (MSP) that has a background in the MSP industry.

The Service Desk Engineer Tier 2 (MSP) role is full-time, permanent with full benefits (Health, Dental, Vision), 401(k) with company match, three weeks PTO, paid training, certification reimbursement, and internal growth plans.

The Service Desk Engineer Tier 2 (MSP) will support clients onsite and from our office using ConnectWise Manage, Automate, and Control.

Service Desk Engineer Tier 2 (MSP) Requirements and Responsibilities:

• At least 1 year of MSP experience
• Microsoft Office 365 and Microsoft Teams
• Windows Server versions 2016 – 2022
• VMware or Hyper-V support
• Azure (InTune, SharePoint, OneDrive, etc.)
• Network troubleshooting (Firewalls/Switches/Routers)
• Configuration and change management
• Act as an escalation support point for infrastructure, operational, and security issues.

Service Desk Engineer Tier 2 (MSP) Benefits:

• Health, Dental, Vision, Life, and Disability Insurance
• 401(k) with company match
• 3 weeks PTO
• Regular paid training
• Certification reimbursement
• Mileage reimbursement
• Internal Growth Plans