Service Desk - English - KL - Teleperformance : Job Details

Overview:

• Graduate of any bachelors degree Course.

• Open for undergraduate completed at least 2 years with 2 years relevant work experience.

• Basic knowledge of computer systems and highly trainable

• Excellent communication skills and passion for Customer Service

• Language proficiency in English is a must. Japanese, Bahasa, and/or Mandarin is preferred.

• Assists users through Phone, Chat, Email or tickets raised via Portal following proper Incident Management processes and procedures.

• Log, validate and diagnose user issues, on the full range of products and applications used.

• Provide user with a solution through information gathering, analytical troubleshooting and problem research, or route or escalate the user to the appropriate resolution group.

• Escalation and management of interactions to agreed service levels.

• Being responsive to clients whilst following the principles and procedures of the quality management system.

• Demonstrate excellent customer service in all user interactions.

• Contribute to continuous improvement of the service.