SERVICE DESK INTERN - Parker's Kitchen : Job Details

Parker's Kitchen is seeking a motivated Service Desk Intern to join our team. As an intern, you will work alongside experienced Service Desk Support Representatives, gaining hands-on experience in handling both facilities maintenance and IT support tickets. This internship offers a unique opportunity to develop technical and customer service skills in a fast-paced retail environment.ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist with Facilities Maintenance Support:

• Help log and track facilities maintenance tickets, including plumbing, electrical, HVAC, and general building issues.
• Shadow Service Desk Support Representatives to learn how to coordinate with vendors and internal teams for resolution.
• Participate in basic troubleshooting and problem-solving activities for minor facilities issues.
• Update ticket information and assist with follow-up actions to ensure timely resolution.

Assist with IT Support:

• Assist in handling IT-related support requests, including hardware and software issues, system access, and network connectivity problems.
• Learn to troubleshoot basic technical problems under the guidance of senior team members.
• Help escalate complex IT issues to the appropriate personnel and track resolutions.
• Gain experience in supporting users with guidance on IT policies and best practices.

Customer Service:

• Learn and apply customer service skills to provide friendly and effective support to Parker's Kitchen employees.
• Help gather necessary information from end-users and communicate updates on ticket status.
• Develop a customer-focused approach by observing and participating in service interactions.

Documentation and Reporting:

• Assist in maintaining accurate documentation of support activities and ticket resolutions.
• Help update knowledge base articles with the guidance of senior representatives.
• Participate in reporting activities to track service desk performance and identify areas for improvement.

Learning Opportunities:

• Gain exposure to real-world facilities management and IT support practices.
• Develop skills in troubleshooting, technical problem-solving, and customer service.
• Learn to use ticketing systems and improve communication with internal stakeholders.
• Work in a collaborative, team-oriented environment and gain mentorship from experienced professionals.

EDUCATION AND REQUIREMENTSQualifications:

• Currently pursuing a degree in Information Technology, Computer Science, Facilities Management, or a related field.
• Interest in developing technical support and troubleshooting skills.
• Strong communication skills, both verbal and written.
• A customer-oriented attitude with a willingness to learn and adapt.
• Basic understanding of IT concepts, hardware, software, and network issues is a plus.
• Ability to work collaboratively in a fast-paced environment.

TRAVEL

• Occasional travel required, primarily local. (