SERVICE DESK INTERN - parkers convenience stores : Job Details

Parker's Kitchen is seeking a motivated Service Desk Intern to join our team. As an intern, you will work alongside experienced Service Desk Support Representatives, gaining hands-on experience in handling both facilities maintenance and IT support tickets. This internship offers a unique opportunity to develop technical and customer service skills in a fast-paced retail environment.ESSENTIAL DUTIES AND RESPONSIBILITIES* Assist with Facilities Maintenance Support:* Help log and track facilities maintenance tickets, including plumbing, electrical, HVAC, and general building issues.* Shadow Service Desk Support Representatives to learn how to coordinate with vendors and internal teams for resolution.* Participate in basic troubleshooting and problem-solving activities for minor facilities issues.* Update ticket information and assist with follow-up actions to ensure timely resolution.* Assist with IT Support:* Assist in handling IT-related support requests, including hardware and software issues, system access, and network connectivity problems.* Learn to troubleshoot basic technical problems under the guidance of senior team members.* Help escalate complex IT issues to the appropriate personnel and track resolutions.* Gain experience in supporting users with guidance on IT policies and best practices.* Customer Service:* Learn and apply customer service skills to provide friendly and effective support to Parker's Kitchen employees.* Help gather necessary information from end-users and communicate updates on ticket status.* Develop a customer-focused approach by observing and participating in service interactions.* Documentation and Reporting:* Assist in maintaining accurate documentation of support activities and ticket resolutions.* Help update knowledge base articles with the guidance of senior representatives.* Participate in reporting activities to track service desk performance and identify areas for improvement.Learning Opportunities:* Gain exposure to real-world facilities management and IT support practices.* Develop skills in troubleshooting, technical problem-solving, and customer service.* Learn to use ticketing systems and improve communication with internal stakeholders.* Work in a collaborative, team-oriented environment and gain mentorship from experienced professionals.EDUCATION AND REQUIREMENTSQualifications:* Currently pursuing a degree in Information Technology, Computer Science, Facilities Management, or a related field.* Interest in developing technical support and troubleshooting skills.* Strong communication skills, both verbal and written.* A customer-oriented attitude with a willingness to learn and adapt.* Basic understanding of IT concepts, hardware, software, and network issues is a plus.* Ability to work collaboratively in a fast-paced environment.TRAVEL* Occasional travel required, primarily local. (