Service Desk Lead - SAIC : Job Details

SAIC is seeking a Service Desk Lead to join in our team's effort to win a new Department of Veteran Affairs' program. This role is contingent on the award of the program to SAIC.

Responsibilities:

Service Desk Lead with a minimum of 15 years of experience in managing day-to-day Service Desk Operations, meeting and exceeding Service Desk SLAs. Experience leading a team responsible for addressing tickets in ServiceNow is preferred.

Qualifications:

Required certifications:

Project Management PMP / Agile PM prior to onboarding.

One of the following is required prior to onboarding:

• HDI-CSR
• Microsoft 365: Modern Desktop Administrator Associate
• ITIL 4+ Foundation Certification

CompTIA A+ within 6 months of onboarding.

Education and Experience: 15 years related experience.

Candidates must be eligible to obtain and maintain a Public Trust Clearance based on Department of Veteran Affairs regulations.

Salary: Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Application Process: SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.