Service Desk Personnel - HexaQuest Global : Job Details

Job Description: In Office Position Monday thru Friday Must be able to lift at least 50 pounds. Must be able to walk at least 1 Miles daily. IT Call Center Experience preferred - Able to handle call volume of up to 30 calls per day. People/Customer Service skills required Printer Administration and Troubleshooting - Server Print Queue, and local Queues Active Directory Management - Able to navigate Different Organizational Units (OU) - Able to look up attributes - Able to reset password and unlock accounts. iOS Management, Support, and Deployment - Setting up new phones/Ipads - Resetting iTunes accounts - Resetting network settings - Backup/Restore device data Video Conferencing - Cisco WebEx - MS Teams - Cisco Presence video solutions Network troubleshooting - Internal vs external - VPN - LTE - Wifi Application Troubleshooting - Account permission - Compatibility settings - Browser vs installed Remote support - MSRA - RDP - TEAMs - Webex Hardware Deployment ServiceNow - Ticket management - Ticket assignment