Service Desk Specialist - IDR Healthcare : Job Details

IDR is seeking a Service Desk Specialist to join one of our top clients in Charlton, MA. This role is perfect for a tech-savvy professional with a knack for problem-solving and a passion for providing excellent customer service. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today! Position Overview/Responsibilities for the Service Desk Specialist:

• Act as the second level of contact for handling business partners' technical support issues
• Focus on deskside support and resolution of incidents/service requests escalated from Service Desk Support Analysts or submitted via Self Service
• Conduct problem management and create solution documentation for both internal Service Desk use and business partner use
• Contract term: Through 4/25/2025
• Required education: Associate's Degree or equivalent experience

Required Skills for Service Desk Specialist:

• Advanced knowledge of Windows OS, Apple OS, Active Directory, MS Office Suite, ticketing systems, call center, mobile devices, and anti-virus/spyware
• Advanced knowledge of desktops and laptop hardware
• Experience with peripherals such as printers and desk phones
• Strong verbal, written, organization, and interpersonal skills
• Ability to prioritize large volumes of work while maintaining a high quality of service and working to strict deadlines
• Ability to use troubleshooting skills to resolve inquiries professionally and accurately

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row