Service Desk Specialist - Dunhill Professional Search & Government Solutions : Job Details

Job Responsibilities

The individual will perform hourly data ingests onsite in support of a live, production technology. The role is for night shifts which may include weekends. Nights shifts consist of 7pm - 7am EST and 11pm - 7am EST.

Once training and onboarding is completed, the individual will be onsite in a solo capacity. There may be an occasional requirement to provide Tier 1 support of incoming tickets, calls, email, and verbal requests for IT related services.

Minimum Qualifications

• 2+ years of customer service, communication skills and documentation skills to include:
• Hands-on experience troubleshooting hardware and software to include: Windows; Mac, Linux, Audio Visual and VOIP systems
• Understanding of Networking fundamentals. (TCP/IP, routing, subnetting, VPNs)
• Experience working with and supporting typical office applications
• Must have an active TS/SCI security clearance
• Must have an active or be able to obtain Security+ Certification
• Must be a U.S. citizen
• Must work on client-site in Fort Liberty, NC
• AS or BS degree in computer\information systems or related field
• Industry certifications. (A+, Network+, Microsoft, Apple, Linux, Cisco, ITIL, DoD)
• Knowledge of Google Apps for Work, AWS and Microsoft clouds
• Proven analytical and problem-solving abilities
• Ability to work well within a team