Service Desk Specialist - TATA Consultancy Services : Job Details

Position: Partner Service Desk Associate

Location: Milford, OH (Onsite)

Duration: FTE/ Direct Hire

Job Description:

• Department Schedule: 8am - 1am (Rotational shift)
• Manage Media content through specific workflow based Operations
• Monitor, reconcile and QA content
• Adept with all Client tools to make required changes to content
• Written and verbal communication with Clients and Network Partners
• Triage issues and work with cross functional teams for escalating, mitigating or troubleshooting issues
• Rule, Analysis, and Knowledge based decision making
• End to end ownership, tracking and reporting of issues