Service Desk Support Analyst - eclaro : Job Details

Service Desk Support AnalystJob Number: 24-03332Use your skills where innovative technology solutions begin. ECLARO is looking for a Service Desk Support Analyst for our client in San Diego, CA. ECLARO's client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you're up to the challenge, then take a chance at this rewarding opportunity!Position Overview: We are in search of an IT Support Specialist who combines deep technical expertise with a passion for customer service. The IT Customer Support Specialist will be the first point of contact for our users experiencing technical difficulties. As such, the ability to explain complex technical issues in a clear and user-friendly language is essential. The ideal candidate will have a track record of delivering exceptional customer service, with a focus on resolving problems efficiently while ensuring customer satisfaction. This role demands a proactive approach to user support, excellent problem-solving skills, and the ability to work effectively in a team environment. Responsibilities: PC Lifecycle Management: Imaging, deploying, onboarding, offboarding, retirement. Video Conferencing Technology: Troubleshooting of our Zoom Room based video conferencing, troubleshooting of PC based video conferencing technology such as Zoom Workplace, Microsoft Teams. Mobile Devices: iPhone, iPad, Android and mobile productivity applications such as Microsoft Word, SAP Concur, Authenticator applications. Install IT equipment at user cubicles.Required Qualifications: Proficiency in operating systems: Windows 10 and Windows 11. Strong understanding of networking concepts: TCP / IP, LAN (Local Area Network), WAN (Wide Area Network), and various wireless internet configurations. Experience with networked printing solutions: including setup, configuration, and troubleshooting of network-based copiers and multifunction devices. Extensive knowledge of Microsoft productivity software: including Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and Office 365 applications and services. Strong writing and oral communication. Able to provide documentation, instructions and quick reference guides for internal IT team or end users. Experience using industry standard ITSM platforms such as Remedyforce, ServiceNow and Freshservice. Remote control tools such as LogMeIn, TeamViewer, ManageEngine and Intune. 5 years of IT Technician experience. Associate's Degree or equivalent in Computer Science or IT related degree.If hired, you will enjoy the following ECLARO Benefits: 401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through ECLAROIf interested, you may contact:Homer [email protected]###-####Homer Ballega | LinkedInEqual Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.