Service Desk Technician - SkyePoint Decisions : Job Details

Service Desk TechnicianJob Location: USID: 2024-2843Job Type: Contingent Upon Prime/Customer AcceptanceCategory: Cyber and Information SecurityOverviewSkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development andMaintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions as well as targeted services addressing the complex challenges faced by our federal government clients. Our focus is on enabling our clients to deliver their mission most efficiently and effectively - anytime, anywhere, securely. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results.As a SkyePoint employee, you will be given the opportunity to support some of our nation's most critical information systems by utilizing not only your existing cybersecurity skills and talents, but those that you will learn in your new role. In your new role as a cybersecurity professional, you will protect our customer's most sensitive data and complex systems from all forms of threats including cyber-attacks, insider threats, rogue network devices, and malicious software and applications. You will work with a team of like-minded professionals to share and collaborate upon your ideas to improve the cybersecurity infrastructure, architecture, and configuration deployments. Your ideas and contributions will matter.This is a contingent position based upon customer approval.ResponsibilitiesSkyePoint Decisions, Inc is looking for a highly motivated, team-oriented individual to fill the role of a Service Desk Technician to the Defense Contract Audit Agency (DCAA). The candidate would help ensure every DCAA employee has reliable support and access to the DCAA's network equipment, email systems, and shared drives and databases to successfully carry out their mission to the Department of Defense. This would be to support the initiative in an enterprise-level work environment. This is a remote position.Responsibilities:Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.Performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.Responds to and diagnoses problems through discussion with users.Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.QualificationsQualifications:One year of experience directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.Demonstrated knowledge of deploying computer hardware and software.Demonstrated knowledge of a range of diagnostic utilities.Demonstrated knowledge of help desk ticketing systems desired.Demonstrated knowledge of Windows 10, 7, Active Directory, Network Basics, VPN Basics, and Mobile Device Basics.One of the below IAT Level I baseline certifications within 2 weeks of start date:A+ CECCNA-SecurityCNDNetwork+ CESSCPMust be a U.S. Citizen.What We Can Offer YouAt SkyePoint, we go B.I.G. (beginning in GRATITUDE) by recognizing all we have and giving back to our employees, families, and communities. It instills a positive mindset that permeates all we do. By beginning in gratitude, SkyePoint can continue to spread living in gratitude each day.Great Benefits: Several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, ST/LT Disability, Life Insurance, floating federal holiday options, and 401k matched.Certificate Incentive Program: To promote professional development, we recognize and reward employees who obtain new certifications aligned with business needs.SkyePoint DoD SkillBridge Industry Partner Fellowship Program.Flexible Work Environment.CompensationSalary Range: $45,000-$52,000The SkyePoint Decisions salary range for this position is a general guideline only. It represents an estimated range for this position and is just one piece of our total compensation package.Salary at SkyePoint is determined by various factors, including but not limited to location, work schedule, the candidate's combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, market data and business considerations.In addition to a competitive salary, SkyePoint offers benefits including a certification incentive program, PTO, floating federal holiday options, several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, Vision, ST/LT Disability, Life Insurance, and 401k matched.SkyePoint Decisions is an established ISO 9001:2015 and ISO/IEC 27001:2013 certified small business and appraised at CMMI Level 3 for Services and Development. We possess a common vision of excellence and foster a collaborative team culture built upon individual performance and accountability. We invest in our people and systems to create value for our clients. It is the SkyePoint Way. We are grateful for the opportunity to work with exceptional people and give back to the communities we serve. Our employees value the flexibility at SkyePoint that allows them to balance quality work and their personal lives.Please be aware of recruiting scams and people claiming to be from SkyePoint Decisions. For more information, please see the Welcome Page of our Careers site.Skyepoint Decisions is a participating E-Verify Employer.U.S. Citizenship is required for most positions.Equal Opportunity Employer/Veterans/Disabled.#J-18808-Ljbffr