Service Desk Technician - Remote / Telecommute - Cynet Systems : Job Details

Service Desk Technician - Remote / Telecommute

Cynet Systems

Job Location : all cities,AK, USA

Posted on : 2024-11-14T07:20:56Z

Job Description :
Job Description: Pay Range $25hr - $30hr
  • Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.
  • pply policies to situations with minimal interpretation.Supervision Received/Provided:
  • Performing project work as assigned under the supervision of a lead or manager.
  • Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills.
  • Bachelors Degree preferred
  • 2 + years of experience configuring, installing,troubleshooting and repairing printers, PC and laptops.
  • bility to provide technical support to computer users both on the telephone and face-to-face when necessary
  • Strong amount of technical knowledge of Windows XP, Windows 7,Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg)and telephony environments.
  • Expert level knowledge in at least one of these areas.
  • bility to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas
  • Strong basic execution capabilities within functional areas of IT
  • Moderate proficiency in troubleshooting desktop computer issues,both hardware and software
  • bility to manage a work queue in a ticketing system Illustrative Responsibilities
  • The focus of a service desk person is to stay at the service desk and service people over the phone.
  • Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desktop support person from a service desk person for reasons of efficiency.
  • Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.
  • For any problem where the user is in the same location, during periods of very high call volume, the incumbent may forward the problem to a desktop support member.
Education:
  • High School Graduate/GED.
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