Service Desk Technician Tier 2 (MSP) - Bowman Williams : Job Details

Lake Forest, CA $55,000 - $65,000AboutService Desk Technician Tier 2 (MSP):Looking to join a dynamic team at the forefront of technology solutions? We're seeking a skilled and motivated Service Desk Technician Tier 2 (MSP) to join our innovative Managed and Cloud Services Provider. We're at the forefront of delivering cutting-edge technology solutions to our valued clients.As a Service Desk Technician Tier 2 (MSP), you'll play a pivotal role in providing top-tier IT services and support to our diverse client base. You'll be troubleshooting Tier 1 and Tier 2 issues supporting technologies such as Windows Server, AD/GPO, M365, VMware, Hyper-V, Cisco, SonicWALL, and Azure.Service Desk Technician Tier 2 (MSP) Responsibilities and Requirements:Previous MSP experience requiredTracking & documenting support activities, using ConnectWise ticketing systemHave good working knowledge of Windows operating systems (desktop and all server)Have knowledge of desktop, laptop, and basic server hardware.Assist or install and configure desktops, laptops, and basic networking hardwareHave intermediary knowledge of routers, firewalls, networking and TCP/IP protocolHave moderate to advanced knowledge of Microsoft Office/Microsoft 365Have a strong attention to detail and ability to communicate and document with clarityHave excellent customer service skillsService Desk Technician Tier 2 (MSP) Benefits:Health, Dental, Vision, and Life Insurance15 Days PTO + Paid Holidays401(k) with company matchCertification ReimbursementTravel ReimbursementInternal Growth Opportunities#MH555LocationLake Forest, CASalary$55,000 - $65,000About the CompanyBowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.Location: Lake Forest, CAJob ID: BW5646Published Date: October 18, 2024