Service Director - Landmark Event & Catering Company : Job Details

About Us: Landmark Event Co. is a premier catering and event management company specializing in creating unforgettable experiences. We pride ourselves on delivering exceptional service and memorable moments through expert event execution. With a focus on pre-booked events and providing top-notch catering, we are committed to exceeding client expectations.

About the Role: We are seeking an experienced and motivated Service Director to oversee the front-of-house operations and leadership for our events. This pivotal role is responsible for building a strong and reliable staff base with a strong focus on the recruitment, training, and development of event leads (catering captains). The ideal candidate will have a robust network in the Seattle area, a strong understanding of event budgeting, and the ability to manage staffing and event execution in alignment with budgeting standards. Key responsibilities include:

Leadership & Team Development

• Build, manage, and lead a strong front-of-house team, with a focus on developing event leads and maintaining high service standards.
• Oversee recruitment, training, and scheduling to ensure a dependable and skilled workforce for every event.
• Provide ongoing training and foster a supportive environment to motivate and empower staff for optimal performance.
• Leverage your Seattle-area network to recruit top-tier talent, including both experienced professionals and new hires eager to grow.
• Develop strategies to retain talent and create a scalable staffing pipeline for seasonal and large-scale events, collaborating with other departments to meet staffing needs.

Operational Excellence & Event Execution

• Oversee front-of-house operations during events, ensuring smooth execution and adherence to client specifications.
• Troubleshoot and resolve on-site issues while maintaining professionalism under pressure.
• Ensure seamless communication with clients and internal teams to align on expectations and ensure satisfaction.
• Collaborate with event management and catering teams to align service delivery with both client expectations and budgetary goals.
• Manage and monitor staffing, training, and operational budgets, balancing cost-efficiency with service quality.
• Regularly review event budgets and labor costs to ensure alignment with financial constraints and profitability targets.
• Work with the finance team to track labor costs, minimize waste, and adjust strategies as needed to meet financial goals.
• Provide regular budget reports, identifying opportunities for cost savings and operational improvements.

About You:

• Proven leadership experience in event management, catering, or hospitality, preferably in the Seattle area.
• Extensive network of contacts within the Seattle event and hospitality industry.
• Strong ability to recruit, train, and motivate staff, with a focus on creating and nurturing event leads.
• Deep understanding of event budgeting, with the ability to align staffing and service delivery with financial goals.
• Exceptional communication, organizational, and problem-solving skills.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining a positive and professional attitude.
• Experience in developing and implementing operational systems and processes to improve service delivery.
• Strong understanding of the nuances of event planning and execution, particularly with high-end and large-scale events.

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Shift:

8 hour shift

Day shift

Work Days:

Monday to Friday

Weekends as needed

Ability to Commute:

Seattle, WA 98134 (Required)

Ability to Relocate:

Seattle, WA 98134: Relocate before starting work (Required)

Work Location: In person