Service Dispatcher - All Temperatures Controlled : Job Details

All Temperatures Controlled, Inc. in Chatsworth, CA is calling all Service Dispatchers to apply to join our amazing team full-time!

WHY YOU SHOULD JOIN OUR TEAM

We are a leading HVAC company that invests in our employees as well as our customers. We pay our Service Dispatchers $18-$28 / hr depending on experience, and our team also enjoys great benefits, including:

• Strong PTO policy, including vacation, sick, holiday, and attendance pay
• 50% company-paid medical insurance
• 100% company-paid vision/dental insurance
• A matching 401(k) plan
• Additional voluntary benefits, including disability and life insurance
• Year-round work

If this sounds like the right office opportunity for you, apply today!

ABOUT ALL TEMPERATURES CONTROLLED, INC.

We are the leading source for all things heating, ventilation, and air conditioning in the San Fernando Valley area. Staying true to our core values of People First, Integrity in All Things, Quality, and Reliability, our clients trust us to perform high-quality services at a fair price. We are an established company that takes pride in our ability to handle both residential and commercial HVAC and refrigeration projects with sincere professionalism and true dedication to our craft.

Our team is a direct contributor to our growth and success. We proudly offer competitive compensation, excellent benefits, and a supportive company culture comprised of friendly and respectful communication.

ARE YOU A GOOD FIT?

Ask yourself: Are you a customer service rock star? Do you thrive in a fast-paced office environment? If so, please consider applying for this Service Dispatcher position today!

YOUR LIFE AS A SERVICE DISPATCHER

This full-time dispatching position typically works Monday thru Friday 8 am - 5 pm with the opportunity to work on-call once a month.

In this office dispatch position, you eagerly answer customer phone calls. Your friendly voice is a welcoming first impression as our clients reach out for HVAC services. Because you invest time in having a thorough overview of our services, you confidently answer client questions and schedule our technicians accordingly. When dispatching our technicians, you accurately relay needed information. As needed, you eagerly assist with additional administrative tasks. Tech-savvy, you are proficient in our company software. You enjoy being a part of our exceptional dispatch office team where you consistently deliver amazing customer service!

Job Duties Include:

• Communicate with customers and field technicians
• Dispatch workers, crews, vehicles, and equipment to appropriate locations
• Monitor personnel and coordinate service and schedules
• Work with customers and team to provide technical support, resolve issues, and provide HVAC/R product maintenance
• Create an environment that achieves customer service/satisfaction and meets department targets
• Gather, process, and disburse information related to billing
• Communicate with relevant parties regarding account and billing issues
• Work as a team with others within the office

WHAT WE NEED FROM YOU

• 3 years of previous dispatching experience in a route-based service company
• HVAC/R or similar industry experience is a huge plus
• Customer service and computer experience

If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!

Location: 91311