Service Dispatcher - net2source : Job Details

Hello,

Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and we are hiring Service Dispatcher for one of our clients. We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering.

Service Dispatcher

Location: Hauppauge, NY

Duration: 6+ months

Pay Rate: $23/hr.

Description:

High School or equivalent 3 year's experience in customer service/dispatching. Proficient with computers, Windows applications (Oracle experience a plus). The qualified candidate will be an integral part in the continued success and growth of the Service Department. This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required. Scheduling general service calls, preparing and invoicing service calls. Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections

Duties:

Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the system.

Communicate with our Service Resource Center for all service calls.

Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.

Reassign work as needed, making judgments based on current workloads & priorities.

Regular contact of customer to communicate status changes.

Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.

Validate and perform invoicing transactions for service calls in ACE daily.

Completed service calls to be invoiced within 48 hours.

Maintain confidentiality of customer and employer information at all times.

Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.

Thanks & Regards,

Swati Rai

Delivery Manager

Net2Source Inc.

270 Davidson Ave, Suite 704, Somerset, NJ 08873

Office: (201 ) ###-#### x 547 | Cell: (201) ###-#### | Email Id: swati.rai@

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