Service Dispatcher - BME : Job Details

Position Overview: The Service Dispatcher's responsibility is to complete intake of customer information and coordinate internally to ensure proper work execution. Additionally, corresponding with technicians in real-time to complete close out process to help maintain the quality of services to our customers. Essential Job Functions:

• Proactively plan, forecast, and dispatch service calls.
• Manages and organizes customer service calls prior to their deployment to the Service Technician.
• Accurately dispatches the required service technician with the correct skill level for the service call minimizing unnecessary costs and building customer confidence.
• Communicate the status of the service call to the customer while it is in progress and follow up with the customer after the service call has been completed.
• Works closely with Branch Manager and Service Technicians to provide administrative tracking support
• Assists with managing the customer maintenance contracts and organizing Service Technicians' workflow to accommodate for these contract needs.
• Communicate effectively with both the internal and external customers to guarantee prompt and responsive service for their immediate and long-term needs.
• Continually review current processes, services and make recommendations/proposals to improve and strengthen customer experience.
• Works cohesively with Branch Manager, Service Technicians, Account Managers and Business Development Managers to support and promote multiple business solutions for both short- and long-term growth opportunities.

Requirements:

• A minimum of two (2) years of relevant work experience in HVAC, Electrical, or Plumbing service industry.
• Demonstrated work history showing increased responsibility and professional growth.
• Proven track record in customer service.
• IT competent: proficient with Microsoft Office Suite and familiar with multi-line phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Team player: ability to build trust, diffuse conflict and hold others accountable.
• Punctual, dependable and possess a positive attitude.
• Competitive, results-driven individual. Contributor who also loves to win as a team.
• Highly motivated, flexible, and great attitude.