Service Dispatcher - John W. Danforth : Job Details

Come join John W. Danforth Company, one of the largest mechanical contractors in the Northeast! We are an employee-owned company and believe our greatest asset is our people. We are looking for team members who are passionate about delivering industry-leading experiences to our customers and supplying turn-key solutions for any HVAC, refrigeration, critical environment, custom metal fabrication, energy performance, or specialty mechanical project. Are you someone who excels at organization and resourceful prioritization? Do you enjoy building relationships and supporting customers? If so, we invite you to join our team as a Service Dispatcher. In this role, you'll be responsible for managing the daily assignments of our field technicians, ensuring efficient and effective service delivery. What We Offer:

• Danforth invests in you and your future with directed employee engagement, team support, career development, and mentoring.
• We are a professional organization offering quality benefits including:
  • Medical, dental, disability, and life insurance
  • 401(k) and ESOP with generous profit-sharing/matching contributions
  • Competitive PTO, holidays, and other financial incentives

What We Ask of You:

• Provide customers with accurate information and deliver prompt, courteous service to ensure satisfaction.
• Oversee order tracking, price quotations, T&M processing, payroll inputs, service report audits, and maintain filing systems.
• Assist the Regional Service Manager (RSM) by supporting field technicians with necessary paperwork, training, certifications, uniforms, and more.
• Facilitate customer interactions on behalf of the RSM by helping with paperwork, forms, follow-ups, appreciation letters, and additional support as needed.
• Coordinate and schedule contractual maintenance appointments with customers and keep an organized schedule for distribution to the Service Manager and field staff.
• Dispatch field technicians and drivers daily, collaborating with the Construction Department (Project Managers) and the Service Manager to ensure prompt site coverage.
• Execute various administrative tasks as required to support the team's operations.

Experience & Competencies:

• Educational background: No specific formal education requirements exist for this role, but relevant experience is highly valued.
• 2-3 years of office experience in a professional setting.
• Proficient in Microsoft Outlook, Excel, and Word, with a strong ability to leverage these tools effectively.
• Demonstrate outstanding phone etiquette that enhances customer interactions.
• Foster a positive attitude and work environment, collaborating effectively with team members to achieve common goals.
• Exhibit strong organizational abilities, excellent verbal and written communication skills, and the ability to prioritize tasks efficiently.
• Possess integrity, enthusiasm, and a commitment to representing the company in a highly professional and positive manner.

Danforth offers a competitive benefits package for eligible employees including medical, dental, vision, life, disability, paid time off, 401(k), with company match, and participation in our Employee Stock Ownership Plan (ESOP). The estimated compensation range for this role is $45,000-$55,000. This range is based on several factors, including individual education, qualifications, training, prior work experience, and work location. John W. Danforth Company is an equal opportunity employer and is committed to a workplace free from discrimination. All employees and applicants for employment will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.