Service/Installation Coordinator - SSD Alarm : Job Details

About the Company

With over 50 years in the industry SSD Alarm has grown to become one of the most respected providers of integrated security and fire solutions in the U.S. We are one of the largest independently owned security companies in the nation serving commercial, retail, residential, and Fortune 100 clients. We have built a strong reputation for technical expertise and service excellence. As our company continues to grow, we continue to seek top talent with integrity, a passion for the industry and dedication to ensuring customer satisfaction.

We are seeking an experienced Service & Install Coordinator to join our team in Culver City, CA

Responsibilities include attending to a high volume of calls both inbound & outbound, scheduling service and installation appointments, implement problem resolution with customers, and coordinate and monitor technician's schedules. Maintain a high level of professionalism with a commitment to delivering excellent customer service.

Qualifications

• Prior experience in dispatching/scheduling
• Customer service oriented and thrives in a team environment
• Analytical and detailed with a sense of urgency
• Highly organized and ability to multi-task in a fast-paced environment
• Strong written and verbal communication skills
• Ability to multi-task and prioritize
• Light shipping and receiving duties
• Professional and friendly phone skills

Preferred:

Service Industry Scheduling / Dispatching experience

Benefits:

We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations.

*SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing. All resumes held in confidence.