Service Lead - Big Lots : Job Details

Job Title: Service Lead (24010836)

Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.

Description:

Primarily responsible for leading the service team including cashiering and recovery-related functions. The Service Lead is accountable for customer service and operational front-end standards, providing leadership and clear direction to associates. Actively participates in customer-facing and service aspects of the store, supporting front-end operations and programs, and customer carry outs. Serves as the primary Manager on Duty (MOD) when present, leading and directing store associates in cashiering, customer service, recovery, and furniture-related activities on the sales floor. Works collaboratively with store leadership to accomplish customer service and front-end operational goals to drive overall store performance.

Responsibilities:

Leads, supervises, and provides work direction to the Service Team in the store related to all cashiering, front-end, and recovery functions.

Provides feedback to store leadership regarding the team's performance.

Responsible for achieving customer service standards, front-end operations, program compliance, training, and day-to-day operational tasks, including recovery.

Serves as the primary Manager on Duty when present, including opening and closing the store when scheduled, ensuring that store, merchandising, and customer service standards are continuously met.

Drives the customer experience and ensures resolution of customer issues.

Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.

Utilizes company tools, reports, and feedback to analyze trends and collaborate with store leadership in refining plans to accomplish store initiatives and achieve goals.

Qualifications:

High School Diploma, GED, or equivalent work experience required. Must be 18 years of age.

Minimum two years retail management experience preferred.

Strong decision-making, problem resolution, and interpersonal skills required.

Ability to lift, carry, push, and pull a minimum of 50 pounds required.

Availability to work a variable schedule of up to 40 hours per week, including nights, weekends, and holidays required.

Basic English literacy, math, and PC skills required.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Primary Location:

US-TN-NASHVILLE

Work Locations:

STORE~5216_NASHVILLE, TN 5702 NOLENSVILLE RD NASHVILLE 37211

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