Job Location : Creedmoor,NC, USA
Job Description
AIRCLEAN® SYSTEMS
Job Title: AirClean Service Lead
Department: Service
Written By: Key Winkler and Mark Leath
Approved By: Mark Leath
The Service Lead is a critical member in the overall success of the organization. The Service Lead manages a team of service technicians and service assistants. The role ensures both internal and external customer satisfaction by maintaining the highest level of service with speed and quality. The Service Lead is responsible for overseeing all aspects of service including scheduling service technicians for service visits, maintaining adequate telephone coverage for service calls and monitoring the service technician's performance. In addition to managing the service team, the Service Lead provides technical support to customers via phone, email and other necessary forms of communication, up to and including onsite visits for both AirClean Systems and Mystaire. customers and products. Utilizing training, experience and through communication with other departments within AirClean Systems and Mystaire, you will resolve customer issues and provide documentation of these issues. The information provided from these issues will assist in future product improvement and development.
Essential Tasks, Duties, and Responsibilities:
Job responsibilities include, but are not limited to:
Reasonable accommodations may be made to enable individuals with disabilities to perform the job duties.
Minimum Qualifications
Preferred Qualifications
Accountabilities
Location
This position will be based at our Creedmoor, NC headquarters.
Terms of Employment
This is a full-time, salaried, exempt position.
Hours
The general hours shall be 8:00am to 5:00pm with an hour for lunch.
Work Environment
While performing the duties of this job, the employee may be exposed to moving mechanical parts and various electrical components. Work is regularly performed in a combination of office and warehouse environments, but can also consist of onsite visits to hospitals, laboratory, and law enforcement facilities.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit, stand, and/or walk. The employee is occasionally required to climb, stoop, kneel, crouch or crawl, and reach with arms or hands. The employee must occasionally lift, carry, push or pull up to 100 pounds.
Travel
Travel up to 50% of employee working hours may be required.
Benefits
Compensation package includes health insurance, dental insurance, vision insurance, short term disability, Teladoc and life insurance following an introductory period. The company off a 401K (both traditional and Roth options) plan with employer contribution. The company also offers paid time off (PTO) plus paid holidays. Benefits are subject to change.
Employees must be authorized to work lawfully for any employer in the United States. AirClean® Systems prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information.
ility or genetic information.