Service Management Representative - eMerge : Job Details

We are partnered with a rapidly-growing home services company that provides outsourced customer service to the nation's leading utility companies! They have helped protect homeowners from the costs of unexpected repairs to their home systems, lines, and appliances for over 30 years. They service over 1 million repair and maintenance plans in 16 states. They help homeowners avoid the hassle of finding a repair professional when an essential home system or appliance breaks down.

The Service Management Representative role offers the ability to work with a professional staff and provide ample room for career development. In this position you'll play a key role in ensuring a seamless experience for customers by coordinating repair services and resolving issues. You'll work closely with contractors, homeowners, and internal teams to provide efficient solutions and exceptional service. This is a great opportunity to make a direct impact in the home warranty industry while contributing to customer satisfaction and company growth.

REWARDS

• $18-20/hour on a contract-to-hire basis
• Consistent work schedule
• Ample opportunity for career advancement
• Full benefits and hybrid opportunities upon conversion

REQUIREMENTS

• 1+ years experience in dispatching
• Highschool Diploma or GED
• Willing and able to pass a background check and 10-panel drug screen
• Must be able to commute to Naperville, IL

RESPONSIBILITIES

• Working with multiple contractors on a daily basis
• Providing dispatchers with all necessary information, answering all questions, and coordinating for contractors/
• Ensuring that claims meet all service level expectations.
• Resolving claims within 24 hours

Emerge is committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. In compliance with the Job Application Fairness Act, we ensure a fair and equitable recruitment process and provide necessary and reasonable accommodations. We value diversity and encourage individuals from all backgrounds and experiences to apply.