Service Management Specialist - Akkodis : Job Details

Akkodis is seeking Service Management Processes & Performance Metrics Lead role in Syracuse, NY (Hybrid) for a Contract position with a client located in Syracuse, NY (Hybrid)

Pay Range: $40-50/hour W2

Location: Syracuse, NY (Hybrid)

Responsibilities:

• Define key performance indicators (KPIs) for Success Factors implementation.
• Establish essential operational level agreements (OLAs) for interconnected relationships within the technical environment, such as the transfer of systems and processes between different functions.
• Establish and implement a comprehensive performance measurement framework to track and report on the effectiveness of Success Factors.
• Lead continuous improvement initiatives by analysing performance metrics and identifying opportunities for enhancement.
• Proactively address process bottlenecks and inefficiencies to ensure optimal utilisation of Success Factors.
• Identifying the capabilities, we need for the next 10 years and take action to find and develop the workforce needed for the challenges we face.
• Provide an environment that is inclusive and representative of the communities we serve.
• Develop policies, processes, systems, and an operating model that is simple and easy to navigate for our people and fit for purpose for the business we will be and the challenges we will face.
• The People systems, processes, and operating model are not fit for purpose to enable the organisation s business agenda, processes, and operating model are not fit for purpose to enable the organisation s business agenda.
• Work closely with stakeholders, including HR, IT, and other relevant departments, to understand their requirements and align service management processes with organisational goals.
• Foster strong relationships with internal teams to drive collaboration and ensure successful implementation and ongoing support.

Qualification:

• Develop comprehensive documentation for service management processes and performance metrics.
• Provide training and support to end-users to ensure a smooth transition and adoption of Success Factors.
• Contribute toward the capability growth and performance of our Team by collaborating effectively while helping to cultivate an inclusive work environment and having some fun too.
• In-depth knowledge of Success Factors or similar HR software solutions.
• Strong project management skills and the ability to manage complex, cross-functional initiatives.
• Excellent communication skills and the ability to convey technical concepts to non-technical stakeholders.
• Bachelor's degree in HR Management, Business Administration, IT, or a related field. Master's degree is a plus.
• Extensive experience in HR process optimisation and system architecture design, with a focus on HRIS and HCM

If you are interested in this Service Management Processes & Performance Metrics Lead role in Syracuse, NY (Hybrid) job then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com.If you have questions about the position, please contact Rahul Singh at 610-###-#### or [email protected]

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria.

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The Company will consider qualified applicants with arrest and conviction records.