Service Manager - Bonaventure Realty Group : Job Details

**Bonaventure Realty Group**

**Service Manager**

**Richmond, VA - Full Time**

**Our Mission Statement:**

To continually exceed the expectations of our employees, customers, and investors. Provide our employees with a fun environment for personal growth, financial security, and career advancement while fostering a sense of family. Strive to ensure that our customers and investors receive exceptional service and value; they have a choice and they chose us.

**Job Description:**

We are seeking a highly motivated and enthusiastic individual to serve as Maintenance Supervisor for a rapidly growing and dynamic property management organization. The Maintenance Supervisor is responsible for the general maintenance of the apartment community to include performing repairs, troubleshooting, apartment turnover, and performing preventative maintenance. This is an outstanding career opportunity for an experienced professional to be part of a passionate team of A players, committed to Bonaventures Core Values: Growth, Reputation, Attitude, Collaboration, Impact, and Accountability.

**Specific Responsibilities:** Contributions to Core Values

**Growth:**

* Lead and participate in training classes, development plans, online learning, and meetings.

**Accountability:**

* Lead and ensure that all safety guidelines, recommendations, meetings, and certifications are in compliance.

* Manage and ensure that all on-call emergencies are handled in a timely manner.

* Retain outside contractors when appropriate and necessary and monitor work performed to ensure timely and proper completion of work.

**Collaboration:**

* Partner with the Property Manager to align on budget parameters, expectations, recommendations, needs, to ensure a cohesive go forward plan at all times.

* Communicate timely with residents, vendors, and property management team.

* Partner with the team to ensure that the grounds, buildings, and other community features are in good standing and ensure excellent curb appeal at all times.

* Other tasks or duties as assigned by the Property Manager.

**Reputation:**

* Promotes good community relations through courteous and timely response to all resident and vendor needs and concerns.

**Attitude:**

* Ensures every interaction in the community, on the phone, and via e-mail are of the highest level are in line with our passion for excellent service.

**Impact:**

* Manage and ensure that all open service requests are handled per our policies.

* Expert knowledge and use of general maintenance equipment.

**Qualifications:**

* Minimum of 5 years experience in the Multi-family industry.

* HVAC Experience in apartment maintenance including electrical & plumbing diagnostics/repair, and HVAC certification (CFC Universal).

* Above-average ability to communicate with clients and with co-workers both verbally and in writing.

* Computer skills and ability to learn specialized software, including Entrata and Nexus.

* Ability to work a varied schedule, including some weekends, holidays, and a rotating on-call schedule.

* Ability to learn and comply with industry legal requirements, especially related to Federal and Local Fair Housing Laws.

* Provide a valid driver's license, and have reliable transportation.

* Candidates will be required to pass a criminal background investigation and drug screening.