Service Manager - American Waterworks : Job Details

American Waterworks, a regional leader in the foundation repair and foundation industry, is looking for a Service Manager to join our growing team. Our purpose is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At American Waterworks, we also redefine for our employees. American Waterworks is recognized by the Star Tribune as one of the best places to work in Minnesota over the last two years. We want our employees to know that they are the most valuable to us and to experience success in a way they never imagined for themselves. In this role you will manage the company's service department, leading the time and the work of the service department.

What We Would Provide You:

A solid pay and benefits package

The best tools and training to get the job done the right way

A team you can be proud of

Opportunities for professional growth

A trusting, respectful, and fun culture

Benefits:

Company paid vision, dental, short-term disability and life insurance

Health insurance and 50% employer paid premium

401(k) with company match

7 paid holidays

Accrued vacation time

ESSENTIAL JOB FUNCTIONS

Lead, Manage, Accountability (LMA)

Cascades the company's vision and provides clear direction.

Removes barriers so that the company's vision is achievable.

Recruits, selects, onboards, and trains new employees.

Leads group and individual meetings/trainings on a weekly basis.

Provides expectations and holds employees accountable to meeting these expectations.

Manages employees' performance, conducts performance reviews, and partners with HR on other performance decisions.

Creates/provides opportunities for employees' growth and development.

Service Goals

Meets and exceeds service goals and other key performance indicators for the company and individual service technicians.

Targets performance management and training to achieve service goals and other key performance indicators.

Customer Issues

When customer issues are escalated to their level, works to resolve all issues with customers.

Ensures customers have a remarkable experience.

Purpose, Mission, and Values

Lives out company's purpose, mission, and values.

Knowledge of sales, marketing, and/or customer service principles and practices.

Knowledge of construction principles and practices preferred.

Skill in operating a personal computer and programs.

Ability to detect/recognize information in written materials and on computer screen 75-100% of time.

Skill in verbal (including presentation skills) and written communication.

Ability to understand, speak, read, and write in English.

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