Service Manager - Service Motor Company : Job Details

DescriptionJoin the Service Motor Company Team - Make our Family your Home! Are you in search of a fulfilling career where your dedication and hard work are not only recognized but also rewarded? Look no further, because at Service Motor Company, we pride ourselves on being an exceptional place to work, and we're inviting you to be a part of our dynamic team. Why Service Motor Company? At Service Motor Company, we understand that a thriving workforce is the cornerstone of our success. Here's why you'll love working with us:

Supportive and Appreciative Environment: We foster a workplace culture that values and appreciates every team member. Your hard work and dedication will never go unnoticed.

Career Advancement Opportunities: We believe in nurturing talent from within. Whether you're looking to move up the career ladder or explore new horizons, we offer a range of opportunities to help you achieve your professional goals.

Comprehensive Benefits Package:

• Health Insurance

• Dental Insurance

• Vision Insurance

• Voluntary Life Insurance

• Short-Term & Long-Term Disability

• 401k Retirement Fund with company match

Work-Life Balance: We understand the importance of personal time. That's why we offer:

• Paid Time Off Day 1

• Paid Holidays

• Paid Sick Days

Employee Perks: Enjoy additional benefits like employee discounts and our Profit - Sharing Plan, which allows you to share in the success you help create.

At Service Motor Company, we're not just a workplace; we're a family. Join us, and you'll become part of a team that is dedicated to your growth, well-being, and overall job satisfaction. If you're ready to embark on a rewarding career journey with us, we encourage you to apply today and take the first step towards a brighter future at Service Motor Company. Your future success starts here! Summary The Service Manager is responsible for coaching and mentoring the team to achieve the department's goals. In addition, the Service Manager is responsible for leading the flow of work through the service department. Required Education and/or Experience Associate's degree or 2-year Technical Degree in a related field. 3-5 years of Management experience 3-5 years in service industry experience Supervisory Responsibility This position has supervisory responsibilities. Qualifications All Service Motor Company employees are expected to have a friendly, positive attitude, sense of urgency, and ability to problem solve. The following qualifications are required for this position:

• Excellent and proven leadership skills.

• Proficient with Microsoft Suite projects such as Excel, Word, and Teams.

• Able to learn and master Dealer Business System (DBS - Intellidealer).

• Basic math skills.

• Excellent customer service skills.

• Strong sales skills.

• Strong problem-solving skills.

• Ability to see, with or without the use of vision aid devices.

• Ability to operate a forklift/powered industrial truck.

• Positive attitude, strong work ethic, competitive spirit, and passion to provide solutions.

• Excellent verbal and written communication skills.

• Ability to implement and lead improvement efforts.

• Demonstrated ability to critically analyze future possibilities and anticipate potential challenges.

• Strong curiosity and willingness to challenge conventional thinking.

• Proficiency in strategic thinking, with a solid understanding of marketing and financial principles to support sound business decisions.

Essential Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supports and models the Service Motor Company stated Mission, Vision and Values.

• Determines schedules, sequences, and assignments for work activities.

• Prepares staff work schedules to ensure the department is always staffed.

• Monitors employees' work, reviews work performance, and coaches' employees for a successful outcome.

• Inspects, tests, and measures completed work to verify conformance to standards and/or repair requirements.

• Approves and signs off on work orders prepared by service writer, including time and cost estimates.

• Calculates actual costs including parts, labor, and other fees, and closes work orders for completed work.

• Discusses work orders with customers and technicians to ensure expectations are being met.

• Follows up with customers on work order status and any unexpected issues that may arise.

• Conducts or arranges for employee training including monitoring vendor training needed by each technician to maintain knowledge and relevant certifications.

• Ensures collection of revenue for all customers, internal and warranty work completed by the service department.

• Investigates accidents or injuries, prepares and submits related reports, and determines correction to avoid similar incidents in the future with training and safety specialists.

• Calls customers to promote service department specials and promotions and to solicit work.

• Maintains inventory of shared tools, supplies, and reference materials in the shop and orders additional items as needed.

• Provides input and assists with creating the annual department budget.

• Reviews financial reports and takes corrective action if goals are not being met.

• Back up to service writer duties as necessary.

• Help identify and create improved organizational and department-level processes.

• Guides service team in building strong customer relationships by providing superior customer service and a positive, problem-solving approach to every interaction.

• Provides training and coaching for service team members.

• Works collaboratively with the parts team to achieve company goals.

• Responsible for conducting monthly one on one with all service team members and creating employee development plans as needed.

• Guides service team to ensure compliance with company policies for recruitment, hiring, training, and disciplinary actions.

• Works with managers, HR, and owners to identify and maintain appropriate staffing levels.

• Works collaboratively with the parts management team to identify stocked inventory needed to support shop repairs.

• Promotes customer programs provided by Service Motor Company.

• Participates in company events, community events, and trade shows.

• Foster a strong safety culture by overseeing facility safety and managing safety committees to ensure a safe working environment.

Core Competencies All Service Motor Company employees are expected to have a friendly, positive attitude, a sense of urgency, and the ability to multi-task and solve problems. The following core competencies and qualifications are required for this position.

• Role model: Supports and models the Service Motor Company stated Mission, Vision, and Values and the Behaviors for Success.

• Customer focus: A commitment to understanding and meeting the needs of customers (internal & external), delivering high-quality service and/or products, and maintaining positive relationships.

• Technical skills: Proficiency in specific tools, technologies, or software relevant to the role, with ability to troubleshoot mechanical issues and collaborate with others.

• Communication: Effective communication skills, both verbal and written, are crucial for conveying ideas, collaborating with colleagues, and interacting with clients or customers.

• Teamwork: The capacity to work collaboratively with others, contribute to group efforts, and foster a positive team environment.

• Time management: Effective organizational skills and the ability to prioritize tasks, manage deadlines, and efficiently allocate resources.

• Culture: Culture is an important piece to being a Service Motor Company team member, a proper fit and feel is crucial to the success of the company and employees. Because culture shapes the external perception of an organization, and a strong organizational culture sets a company apart from its competitors.

• Learning skills: Effective learning skills and demonstrates propensity to adapt to changing circumstances and environment. Keep skills current and have the curiosity to develop new skills.

Physical Requirements This role requires frequent use of hands and fingers to handle tools, controls, and objects while sitting. Additionally, it involves standing, walking, reaching with hands and arms, and occasionally lifting objects weighing up to fifty pounds. These physical demands are standard for effectively carrying out the essential functions of this job. Reasonable accommodations can be made for individuals with disabilities to meet these essential functions. Work Environment You'll work in both an office and service setting. The office offers consistent light, sound, and temperature, with standard equipment like computers and phones. In the service area, you will handle diesel engines, endure loud noises, and adapt to temperature changes using standard equipment. In this role, you will collaborate with colleagues and customers in the office (a clean production environment) or the service area (a vibrant industrial production environment). Other Responsibilities The above description outlines the primary functions of the position and does not cover all potential work requirements. Duties, responsibilities, and tasks may change with or without notice.