Service Manager - Titan Machinery : Job Details

Join the Titan Machinery team as a Service Manager where you will manage the store's service operations and ensure top-notch customer satisfaction. In this pivotal role, you'll oversee all aspects of service operations, ensuring that our dealership meets and exceeds industry standards with a focus on professionalism, safety, and efficiency. Responsibilities Financial and Performance Management: Understand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflows, including work schedules, employee schedules, and customer work orders Customer Interaction and Experience: Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals. Documentation and Communication: Supervise and schedule employees, market the service department to ensure a steady workflow, and ensure all ...Service Manager, Manager, Operations, Retail, Automotive