Service Manager - Confidential Jobs : Job Details

We are seeking an experienced and customer-focused Service Manager to oversee our service operations. The Service Manager will be responsible for leading the service team, ensuring exceptional customer satisfaction, managing service-related budgets, and implementing strategies to enhance service quality and efficiency. This role requires a combination of leadership, problem-solving, and technical knowledge to deliver outstanding support to customers.

Key Responsibilities

• Supervise, train, and motivate the service team, ensuring high performance and professional growth.
• Monitor staff performance and provide constructive feedback, coaching, and development plans.
• Oversee day-to-day service operations, ensuring compliance with company standards and policies.
• Ensure a high level of customer satisfaction by managing service inquiries and resolving complaints promptly.
• Serve as the primary point of contact for escalated customer issues and ensure timely resolutions.
• Track key financial metrics and report regularly to senior management.
• Stay updated on industry best practices, emerging technologies, and customer service trends.
• Ensure the team adheres to all relevant safety and compliance regulations.
• Conduct regular safety training and audits to maintain a safe working environment.

Required Qualifications

• Bachelor's degree in Business Administration, Management, or a related field (or equivalent work experience).
• 4+ years of experience in service management or a related leadership role.
• Strong leadership and team management abilities.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in using service management software and tools.
• Proven ability to manage budgets, track KPIs, and meet financial targets.
• A customer-centric mindset with the ability to handle escalations professionally.