Service Manager - USA - Maschio Gaspardo Group : Job Details

Maschio Gaspardo Spa, a leading company in Italy and internationally in the design and production of agricultural equipment, is looking for a candidate to join as a Service Manager (M/F) at our subsidiary located in Dewitt, Iowa (US).

Key Responsibilities:

• Champion the resolution of customer & dealer technical issues by providing high-quality solutions in a timely manner
• Provide technical support and trouble shooting to dealers and customers on product behavior.
• Responsible for regional quality control for machines and parts, which includes initial delivery, PDI, and quality throughout the warranty period.
• Process timely warranty claims and provide oversight and reporting. Evaluate claims for frequency and financial trends then recommend product improvements
• Work cross-functionally with internal teams such as engineering, manufacturing, sales, service, and product management to determine the technical root cause and identify a corrective solution
• Participation in North America Farm shows engaging customers with sales, applications, and technical questions.
• Participate in VOC and VOD activities to gain product performance insights
• Support in-field product demonstrations and product walkarounds with dealers and customers
• Work with customers, dealers, and internal stakeholders to ensure continous product & process improvements.
• Participate in the global academy program to become a certified trainer of the MGNA dealer network
• Prepare Technical Training materials, specific to the region, ensuring dealers are properly trained in operation, maintenance, and technical service of Maschio Gaspardo products.
• Support technical publications with service manual design. Coordinate with writers, editors, and illustrators to produce high-quality documentation
• Create & manage the production / distribution of service and technical bulletins
• Define and report KPIs to monitor product quality, team productivity, and performance improvements
• Ensure regulatory compliance. Responsible for product safety and performance.
• Keep accurate records and produce reports for management as needed

Necessary Requirements:

• Bachelor's degree or technical degree
• Knowledge of problem resolution tools such as 7-step, or 8D processes
• 5+ years experience in Agricultural, or construction equipment
• Excellent communication skills, both written and verbal
• Detail-oriented with great organizational skills
• Ability to professionally manage difficult customer situations
• Ability to establish and maintain positive working relationships with co-workers, dealers, and customers
• Microsoft Office (Excel, Microsoft Word) skills required

This job advertisement is addressed to both genders and to people of all ages and nationalities.