Service Operations Representative - Norfolk Dedham : Job Details

Responsibilities include:

* Creating a superior client experience via phone and electronic channels for N&D agents, policyholders, and internal clients

* Attentively listening to caller needs

* Responding to inquiries in a timely, effective, and professional manner

* Completing all tasks and interactions with high quality

* Providing technical support for N&D's agency and policyholder portals

* Properly documenting client interactions

* Recording of inquiries, comments, and transactions processed

* Following team Standardized Operating Procedures and contributing to them

* Internally recommending improvements in processes for a better experience for clients

* Primarily specialized in one component within Service Operations (e.g. Policyholder Services (Billing, Claims, MyInsurance/Policyholder Portal), Agency & Underwriting Services (AgentPak Application Inquiries, Billing, Claims), etc.)

* Taking on related tasks, assignments, and ad hoc projects as required

Qualifications:

* At least 1 to 3 years of superior client support experience or transferable customer assistance experience

* Undergraduate degree or equivalent experience preferred but not required

* Excellent communication abilities and a track record of quality work

* Professional demeanor

* Ability to multi-task in an evolving environment

* Committed to being detail oriented and to providing a quality work product

* Strong time management and organizational skills

* Attention to detail

* Insurance experience preferred, but not required

* Ability to learn and comprehend insurance terminology

We offer a competitive total compensation package including medical, dental, life insurance, pension and a 401(k) plan with a company match.

The N&D Group has adopted a hybrid work model with employees working 3 days in the office and 2 days remote.

Our office headquarters is located in Dedham, MA at a brand-new state of the art facility, recently completed in June 2022. Our employees enjoy the use of a complimentary on-site caf, fitness center and free parking.

The N&D Group continues to invest in the growth of the organization at the regional office in Harrisonburg, VA.

The Norfolk & Dedham Group is an Equal Opportunity Employer