Service Scheduler - ZwickRoell : Job Details

Job Type Full-timeDescriptionZwickRoell engages, services, and supports the North American material and component testing marketplace. Capitalizing on ZwickRoell AG's 160-year legacy of quality and reliability, ZwickRoell in North America has provided innovative, intelligent testing solutions to customers in the U.S. and Canada for more than 20 years. We are pleased to confirm our commitment to the future of materials testing, a future in which we have made substantial investments. Our primary goal is to support our customers and their testing objectives. In pursuit of this goal, we offer state-of-the-art test machines, industry-leading measurement and control software, and complete solutions that enhance overall testing efficiency. We support applications across numerous markets with a wide range of capabilities, grips, fixtures, and unique tooling that can be tailored to meet specific testing requirements. This position reports directly to the National Service Manager. This position will oversee scheduling appointments customer visits, delivery of equipment and set expectations for visits. RequirementsResponsibilities:

• Close cooperation with relevant stakeholders like Service Operations, Customer Support Management, Technical Support, Field Service Manager and the FSE.
• Calls customers to verify schedule and set expectations for visits.
• Close cooperation with Sales Administrator to ensure scheduling is in line with the delivery of equipment.
• Close cooperation with Service Operations to ensure scheduling is in line with the delivery of spare parts.
• Increase efficiencies in service trips by grouping visits in areas thus decreasing travel.
• Schedule FSEs to fulfill the work orders that have been created in line with local laws, regulations, and work-life balance.
• Prepare travel itineraries and book travel for FSE's when needed.
• Plan and maintain service schedule for assigned technicians on a daily, weekly, and monthly basis.
• Review daily work orders to ensure service has been completed and documented correctly.
• Communicate professionally both written and verbal with customers and vendors.
• Coordinate upcoming material needs (Calibration gear) and order materials.
• requests and act quickly upon necessary scheduling changes to ensure customer needs are met.
• Support the quality program.

Experience/Required Skills: •Vocational or associate degree or equivalent experience. •Must have experience in customer service, and general office functions.•Must be able to operate with minimum supervision from upper management. Making and meeting commitments are very important in this position.•Must be skilled in the use of personal computers in a network environment and proficient in Microsoft Office applications.•Must be able to handle all aspects of the daily business of a service department.To be considered for the position, you must be authorized to work in the United States.Benefits Offered:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Healthcare reimbursement accounts such as HRAs and FSAs
• Dependent Care account
• 401(k) Retirement accounts
• LTD
• Voluntary Group Life Insurance
• Ancillary coverages such as Critical Illness and Off-Work Accident

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit (including travel time by airplane or automobile). The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee must be able to lift at least 20 lbs. to move fixtures into and out of machines. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.ZwickRoell offers a competitive base salary and full benefits package. To learn more about the company and this exciting opportunity, please visit our website. Take this opportunity to join a professional and successful team where you can make a significant impact immediately. Enjoy a competitive compensation package with generous benefits that include health, dental, vision, life, LTD insurance, and 401k (with match).ZwickRoell, LP is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, (including pregnancy, gender identity and sexual orientation), race, color, religion, national origin, disability, genetic information, protected veteran status, age, or any other characteristic protected by law.