Service Scheduling Coordinator - Sunsetfordstlouis : Job Details

Do you have customer service, appointment scheduling, BDC (Business Development),or Call Center experience? Do you like assisting customers and being a helping hand for those in need? At Sunset Ford, we're hiring an automotive Service Scheduling Coordinator to join our team and help meet the needs of our customers with scheduling service.This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.Service BDC RepresentativeBenefits - We have ALL the reasons under the SUN to work at Sunset Ford!Work/Life Balance - Weekends Off40 Hour Work Weeks100% Paid Health benefits for employee - Health, Dental, VisionRetirement 401kImmediate and Automatic EnrollmentTime off when neededOpportunity to grow your pay = 3 Performance Reviews within the 1st year of employment!!!Competitive Pay with experienceTeam AtmosphereEmployee Discounts on Parts & ServiceEmployee Pricing on New & Used CarsReferral Bonuses!Paid Training and Certifications Transferable to any Ford storeOpportunity to grow and advance!Service Scheduling Coordinator and/or BDC Representative ResponsibilitiesHandle all incoming email, phone, text, and online chat leads related to service, body shop, and partsResponsible for making outbound calls to recent and potential service department customersAssist with coordinating means of transportation via Rental Cars, Shuttles, or Concierge ServiceHelp contract customers in Rental Cars, prep vehicles for rent, and perform walk around vehicle check-insUtilize CRM databases to track outbound communication with customersCalling customers to check on Customer Satisfaction with their visit, Safety Recalls, Appointment Reminders, and other types of callsEducate self on latest service & product offerings, including pricing and monthly specialsBe available to respond to email inquiries in a professional, well-spoken mannerPrepared to interact with customers via phone calls every day (similar to call center processes)Direct customers to product information resources, including those available on the internetCheck email frequently and respond to inquiries immediatelyService BDC Representative QualificationsStrong verbal and written communications skillsTech-savvy and experience with a CRM or the ability to quickly learn new softwareTime management, prioritization and multitasking skills with the ability to manage a high workloadTeam player attitudeWilling to submit to a pre-employment background check & drug screenClean driving record and valid driver's licenseAble to multitaskMust be able to type very fastPrevious appointment scheduling and customer serviceexperience is preferredPrior automotive experience is preferredWe are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.#J-18808-Ljbffr