Service Specialist (West Henrietta, NY) - Paladin Consulting : Job Details

Paladin Consulting is currently hiring a Service Specialist to join our team working onsite at our client's office located in West Henrietta, NY. We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family. Job Title: Service Specialist Work Location: West Henrietta, NY Duration: 3 month contract with option to extend or hire Hours: Monday-Friday 8am-4:30 EST Education/Experience Required: Associate degree or higher Job Description & Responsibilities :

• Delivers quality service to clients who are utilizing the HireRight system for background checks / screening.
• They interact via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Develops and maintains an intermediate working knowledge of one or more client products, as well as industry policies and procedures.
• Identifies opportunities for process improvement and works with leaders to implement.
• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Documents all interactions.
• Serves as a mentor for less experienced teammates.
• Performs data input, maintaining strong prioritization and organization.

• Associate degree or higher
• 2 years or more customer service experience