Service Support - Nova Hospitality : Job Details

Who We are Looking For

We are seeking a highly skilled and charismatic individual to join our Service Support Team. You will be helping to create a place where our teams are happy at work, a place where we collaborate and care about one another. You will be part of a team that takes ownership and care in creating and delivering a meaningful guest experience.

This is a fun and rewarding opportunity! The pace is fast and the standards are high; we offer competitive compensation, medical/dental/vision available for you and your family, discounts at all of our restaurants for you to enjoy!

What to Expect

• Consistent delivery of an approachable refined hospitality experience
• Must have a flexible schedule - nights and weekends
• Always attentive to guests and team
• Share your thorough knowledge of the food and beverage menu in order to answer all questions from guests and team
• Setting and clearing tables: Removing used dishes, resetting tables between parties, and cleaning up spills
• Refilling beverages: Filling water glasses
• Assisting the waiting staff: Communicating with servers if guests need attention, and serving food or refilling glasses if servers are busy
• Maintaining the dining room: service plates, utensils, linens and glassware
• Demonstrate an understanding of our steps of service
• Engage in communication and active listening to effectively deliver accurate messaging to both guests and teammates
• Perform opening and closing side work
• Responsible to monitor, restock, and replenish service item par levels, inventory and supplies
• Ensure work area is in compliance with health codes at all times

Being Part of the Team

• You are constantly in motion
• Always smiling, even on the inside
• Adapting to changes and adjustments on the fly
• Gladly taking responsibility and not leaving it to others
• Service is a conversation not a transaction
• Not afraid to change or innovate
• Committed to learning all about the food and beverage we offer
• Comfortable with receiving feedback and brave enough to deliver it
• Living in the We and not always the I or Me
• Sometimes being in the weeds and ready to help each other clear a path
• You take responsibility and not leave it to others
• Genuine care for others
• You are kind
• You say thank you a lot during your shift

You Should Have

• Prefer one (1) or more years of support/bussing experience in a high volume fine dining restaurant
• A valid TABC Certification and Food Handlers Certification is required and must be obtained before entering this position
• Must have an outgoing personality and hospitality driven attitude
• Must be a highly organized individual with the ability to handle numerous tasks at a time
• Must be polished, professional, friendly, dynamic and able to multitask

PHYSICAL AND WORKING ENVIRONMENT:

• Must be able to stand or walk a minimum eight-hour shift.
• Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend, climb and carry objects as necessary.
• Must be able to lift up to 25 pounds.
• Must have excellent communication skills and be able to read, write, speak and understand English.
• Must be able to work in a fast pace and high-volume environment in the presence of areas containing, high noise levels, bright lights and dust and communicate during this time sometimes within a small area.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes.