Service Technician I - Dexter Services : Job Details

Job Description:The Service Technician performs installation of and basic maintenance and/or complex repairs of washers and dryers used in the vended laundry or on-premise locations such as work out facilities, veterinary clinics, correctional facilities, multi-family housing, nursing homes, hospitals, and hotels. The Dexter brand of equipment is the best in the industry and part of our family of companies.This position drives a company vehicle to customer locations in and around Iowa, and the surrounding states. Every day is different.Competencies to perform the role:

• Reliable/dependable - report on time and be prepared for the day.
• Commercial laundry industry knowledge a plus
• Attention to detail - cleanliness and professional in appearance and demeanor.
• Sense of urgency - without skipping steps.
• Customer Service Skills - good communication to customers, parts department and manager.
• Safety oriented - keeping potential hazards top if mind.

Essential education, licenses, certifications, skills and experience needed for this position:

• AA or Technical degree a plus
• Previous experience in HVAC, Plumbing and/or Electrical industry a plus

Position Expectations:

• Be prepared for the day, every day. The role of an Installer or Service Technician is required to go where the customer and equipment are. Be prepared for travel that may require an overnight stay. Be prepared for the job by ensuring you have the right parts and tools.
• Report to work/job site on time. It is a basic expectation to report to work on time. When reporting to a customer location proper preparation for the day and travel time should be considered in order to meet this expectation.
• Be dependable. You are the face of our company to the customer. Represent the company in a positive light by doing what we said we were going to do. Help us meet our commitments, deadlines and give attention to detail while completing the job. Don't take shortcuts, these likely include skipped steps and ultimately lead to the need to return.
• Communicate consistently. Contact your supervisor/manager when there are questions, roadblocks or safety concerns. Each job has multiple challenges and unique circumstances. Your supervisor/manager is your resource for overcoming these.
• Perform all tasks safely. Use the proper PPE for the job. Maintain a clean and organized workspace. Use proper lifting techniques and help one another.
• Have a positive attitude. Don't be the person bringing the team down. Bring your best to work every day. Being in the right mental state will serve to keep you focused and promote safety.

Position Duties:

• Follow policies and procedures for Service Department and Technicians.
• Maintain an organized company vehicle.
• Communicate with customers to find solutions to their respective service and installation needs.
• Travel occasionally up to 75% of the time.
• Take ownership in our business results and your personal wellness.
• Performs other duties as assigned.

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