Service Technician - VineBrook Homes, LLC : Job Details

RESIDENTIAL MAINTENANCE TECHNICIAN-PROPERTY MANAGEMENT

Service Technicians are responsible for the upkeep and repair of our properties. They must be able to work unsupervised while performing quality repairs to HVAC, electrical, and plumbing systems. They must be able to diagnose and troubleshoot problems. Customer service is of the highest importance and must always be displayed. Other tasks include finish work and occasional property turnover. Documentation is done via smart devices such as smartphones and tablets.

Essential Duties and Responsibilities

• Completes resident service requests or turns in a timely manner, providing outstanding customer experiences to residents
• An average of 5 service requests should be completed per day. Management has discretion depending on the complexity of the job and work orders
• Assists with upkeep of all assets to meet Company quality standards
• Handles emergency service requests on a rotational basis
• Ensures all tasks are completed in a timely manner
• Uses company tools and equipment as directed and in accordance with all required safety standards
• Coordinates with assigned personnel and/or other trades for the purpose of completing projects and service requests efficiently
• Functions as part of an interdepartmental team
• Responds to emergency situations during after-hours to resolve immediate safety concerns

Minimum Qualifications (Knowledge, SKILLS, and Abilities)

• Strong aptitude with computers, internet, network phone systems
• Two to five years' previous experience in a maintenance role
• Work is performed while standing, sitting and/or walking
• Requires the ability to communicate effectively using speech, vision, and hearing
• Transport a variety of tools, equipment, and supplies for the purpose of ensuring the availability of materials required at the service site
• Requires activity involving being exposed to moving machinery, exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases
• Exemplary Customer Service skills
• High school diploma or equivalent
• HVAC Certification Preferred
• At least two years of Carpentry, Plumbing, and Electrical experience
• Must have own tools, we will provide larger equipment as needed
• Time Management skills

Requirements

• Valid driver's license
• Pass a Motor Vehicle, Drug Screen and Criminal Background Check

Physical Requirements

• Requires working in confined spaces and in awkward positions, such as under countertop sink repairs
• Requires working on ladders, in elevated spaces and overhead work, such as changing light bulbs, painting high walls, painting ceilings, and minor lighting repairs
• Requires general maintenance of fixtures in basements, crawl spaces and confined spaces, such as furnace maintenance, hot water heater repairs, and air conditioner maintenance
• Requires general maintenance of all types of flooring, including manual repair to linoleum, wood flooring and carpet; and,
• Requires the ability to lift carry, push, pull medium weights up to 75 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITY

There is no supervisory responsibility with this position.

TRAVEL

Travel is primarily local during the business day. After hour calls are on rotation.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

VineBrook Homes LLC (“VineBrook”) is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. VineBrook considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, national origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. VineBrook makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, VineBrook will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship to the company. We are also a Drug Free Workplace. As permitted by law, qualified applicants will also be required to pass a drug screening before beginning employment.