Service Technician - PRINOTH LLC : Job Details

JOB SUMMARY:Reporting to the Reno Regional Manager, the service technician will be responsible to help support PRINOTH Grooming in the Oregon and Washington territory. The candidate will perform service and repair work, customer support visits, and assist the sales department attending shows, demos, and events when needed to promote all Prinoth Products

• Perform service and repair work on PRINOTH machines throughout the Oregon and Washington territory
• Troubleshoot all assigned vehicle/equipment systems electrical, mechanical and hydraulic
• Troubleshoot all assigned vehicles/equipment systems in Prinoth snow groomers and occasionally utility machines.
• Ensure work order accuracy and completion for jobs assigned, fill out work order paperwork, such as warranty claims, time sheets, service reports.
• Perform welding/fabrication jobs when needed
• Provide information to product support team and factory engineering team when needed
• Develop and maintain harmonious business relationships with customers
• Handle customers technical service calls during the season, assist with phone triage of service needs for the territory
• Lead customer partnership team activities to identify and address customer issues (product quality, technical, etc.)
• Upsale parts and service in the assigned territory
• Participate in industry conferences and exhibitions
• Help to structure and perform product demos during winter months
• Inform any sales lead to the regional manager

Requirements

• Mechanical degree preferred (High School, Technical School or College)
• 5+ years of experience in a related field
• Technical problems solving and troubleshooting skills
• Strong mechanical skills with Heavy Equipment. I.E Hydraulics, electrical, etc.
• Strong communication, interpersonal, and presentation skills
• Good computer skills
• Knowledge of Microsoft Office software is essential
• Ability to work extra hours when needed, potentially long hours on the road, and nights on the road traveling the Oregon and Washington territory
• Valid driver's license