SERVICE TECHNICIAN - Volcano Harley-Davidson : Job Details

Job Title: Service Technician

Department: Service

Supervisor: Service Manager

Summary Description

Repair, customize, maintain, or overhaul both customer and dealer owned motorcycles as close to the allotted time schedule as possible with excellent quality.

Duties andResponsibilities

* Accept work assignments from Service Advisor/Manager.

* Request parts for the job as early as possible when needs become known.

* Perform service, repair and customization work in accordance to factory specifications.

* Notify Service Advisor/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of delay.

* Keep customers' vehicle cleaner than when it was dropped off.

* After job is finished ensure proper completion and filing of paperwork.

* Keep work area as clean as possible and assist others with maintaining shop cleanliness.

* Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.

* Maintain technical qualification by completing any necessary training programs assigned to you by the Service Manager.

* Perform other related duties as assigned or requested.

Supervisory Responsibilities

* None

Qualifications & Job Requirements

* Completion of factory authorized formal training programs such as MMI Service School or equivalent work experience.

* Equipped with proper tools.

* Maintain a positive attitude and relationship with all other employees.

* Capable of pushing and loading motorcycles.

* High school diploma or equivalent.

* Valid driver's license and motorcycle endorsement.

* Passion for the motorcycling lifestyle and riding community.

* Attention to detail.

* High energy level needed.

* Ability to work a flexible schedule including weekends, Holidays, and evenings.

* Proficient in meeting deadlines on a timely manner.

Physical Demands

* Requires the use of both hands.

* Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material.

* Requires the ability to balance and push an 800+lb motorcycle.

Working Conditions

* The noise level in the work environment is usually loud.

* Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

* Occasionally exposed to exhaust fumes or other airborne particles.

* Frequently works near moving mechanical parts.