Service Technician - Global Technical Talent : Job Details

Job Title: Service TechnicianLocation: Oshkosh, WIBusiness Unit: Field, ServicesFLSA Exemption Status/Classification:Non-ExemptDuration:12-month ContractWork Type: HybridSummary

• The Service Technician II is responsible for providing intermediate-level technical support ensuring the highest quality technical service to clients regarding field activities including installation and servicing voice, data, and video systems and equipment including associated wiring, power, or peripheral equipment.

Essential Functions

• Supplies intermediate technical level support to client requests for emergency, routine, and remedial maintenance of complex telecommunications equipment and circuits
• Performs moves, adds, and changes activities as required
• Supplies intermediate-level technical support with new installation and major upgrade activities
• Supports the development, design, installation and maintenance of internal and external client networks
• Supports the computing hardware including PC's, Windows Servers, and peripheral devices
• Prepares and maintains installation records and documentation
• Promotes professionalism by displaying a positive, professional image and excellent attendance
• Responds promptly to client complaints regarding workmanship and re-occurring service problems; personally follows through on client inquiries and requests; completes assigned projects within time frames committed to customers
• Provides intermediate-level technical leadership and guidance in solving problems encountered in the field and takes personal responsibility for correcting client service problems
• Works towards favorable response to company client satisfaction surveys
• Supports retention of the existing and future client base
• Ensures minimization of chronic and re-occurring system and equipment troubles

Additional Specific Duties and Responsibilities

• Experience with Avaya Definity G3, Aura CM5 and CM8 systems
• Tasks will include migrating users from older Avaya systems and to newer Avaya systems, replacing older phones and newer phones (including IP phones) and performing required troubleshooting.
• Migrate overhead paging connections to the new system along with any analog ports and digital phone cross-connects.
• Contacting and coordinating with Century Link/Lumen to move DID numbers on the planned cuts.
• Interact with the customer's ticket queues to ensure issues are being addressed

Required Qualifications

• AA/AS or BA/BS in Computer Science, or related technical/Business field
• Minimum of two (2) years of Avaya product lines experience
• A high degree of general network experience is preferred including administrative and desktop support, client support, and interpersonal experience
• Ability to effectively present information to senior-level technicians and customer groups in written and verbal formats
• Ability to effectively respond to common inquiries or complaints

Technological Skills:

• Digital PBX
• Video Conferencing
• Voice Mail Applications
• Audio Teleconferencing
• Call Center Solutions
• Unified Messaging
• Automatic Call Distribution (ACD)
• High-Speed Dedicated Data link
• Computer/Telephone Integration
• Synchronous Optical Network (SONET)
• VOIP
• High-Speed Internet Access
• Wireless

• Experience with the installation and support of network operating systems such as Microsoft Windows Server
• Experience with installation and support of Windows desktop operating systems
• Ability to organize and prioritize responsibilities, with an intense attention to detail.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to apply principles of logical thinking to a wide range of intellectual and practical problems
• May also be required to transport equipment and supplies from inventory location to field sites.
• Routine lifting is required; one must be able to lift a minimum of 50 pounds
• Typical telecommunications field work environment: client sites; indoor and outdoor; some inclement weather; working in cramped dimly lit equipment rooms; in/near construction sites
• Electrical hazards may be encountered while working in equipment rooms, ceilings, and on/near construction sites
• Other hazards as typically found on construction sites

Desired/Preferred Qualifications

• Minimum of two (2) years of hands-on experience dealing with analog and digital communications hardware and associated protocols
• Basic college-level math capabilities

Notes:

• Supervisory Responsibility:None
• Travel: Less than 10%
• Work schedule: 7am-4pm around this shift (open to part time and full time)
• Remote/onsite: 3 days in office to start until the new person has everything down. Then we will discuss hybrid possibilities

Work Environment

• Ability to handle multiple priorities and demands in a fast-paced environment.
• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Environment

• Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes

• This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job.
• Duties, responsibilities, and activities may change at any time with or without notice.
• At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities, and activities that the employee is expected to perform as determined and directed by our client.

EEO Statement

• Our client provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities.
• All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
• For further details please view the Equal Employment Opportunity Posters provided by OFCCP.

Benefits:

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Company:IT Modernization and Transformation

• We provide secure, on-demand IT services to help businesses adapt to a rapidly changing world. Our solutions enable digital transformation, collaboration, and cloud adoption. Join our talented team and contribute to building a better future. We value diversity and inclusion.

25-16270 #gttnonit #gttjobs