Service Technician - On Call Night Shift - Atkinson, NH - Palmer Gas & Oil : Job Details

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Palmer Gas & Oil is looking to hire a Propane and Oil Service Technician to join their growing team!

Starting Pay $30-$40 Per Hour - On Call Night Shift!​

Must Be An Experienced Technician with a NH gasfitter's license.

One year certificate from college or technical school; or three or more years of related experience and/or training; or equivalent combination of education and experience.

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SUMMARY

Provides customer service and satisfaction by efficiently maintaining and repairing all Propane and Oil and A/C appliances sold by the company to Residential and Commercial customers in a manner that supports the company's commitment to service excellence and customer satisfaction. We will provide training on necessary A/C skills.

BENEFITS:

• Health Insurance with Vision (Anthem BC/BS)
• Starting Pay $30-$40 Per Hour
• Overtime Pay
• Dental Insurance (Delta Dental)
• Short Term and Long Term Disability
• Life Insurance
• Paid time off
• 401K/Roth Plan
• Annual Bonuses
• Industry and ongoing training
• Allstate accident and critical illness
• EAP-Employee Assistant Program
• Flexible Spending Account (FSA)
• Health Reimbursement Arrangement (HRA)
• Pet Insurance

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WORK HOURS - Winter Night Shift – November 1st to March 1st

• The heating season “On-Call” service technician is scheduled to cover after-hours callsfrom 5PM –7AM.
• This position is paid 40 hours per week for this Monday – Friday night schedule.
• There is no on-call stipend for this schedule.
• Additionally, if hours physically worked exceeds 40 hours in a pay week, the employee is toreport these hours so that they can be paid at OT rate.
• Hours worked in excess of 40 per week must be documented in Paylocity
• Holidays – rotating on call schedule with other technicians
• Depending on the needs of the company and winter the shift could change by a few weeks

WORK HOURS – March 2nd to October 31st

• You will be notified of your work schedule. There are different work schedules:
• 7:00 am to 3:30 pm with a half-hour lunch 5 days/week.
• 6:30 am to 5:00 pm with a half-hour lunch break 4 days per week.
• Start time can vary between 6:30 and 7:30.
• Must be available to work on Saturdays and Sundays as needed and be a part of an on-callservice rotation.
• End time will vary daily depending on the job. Occasionally, during our busy season,additional hours may be required to meet our business needs.
• On-call is required.

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ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Drives company vehicles safely and to perform requested service at customer's home or place of business to meet customer requirements and company productivity goals.
• Responds and drives to scheduled service call by dispatch or through answering service when on-call.
• Follows all company polices & procedures for customer repair visits.
• Documents all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures where applicable.
• Diagnoses diverse electrical and mechanical service issues.
• Explains the diagnosed issue in concise terms to the customer, together with the resolution.
• Understands, and articulately conveys, company pricing and services to customers.
• Identifies and reports to owner potential opportunities for additional business (newer system, service contracts, and additional services).
• Completes visit by obtaining customer signature and correct customer information, including email address and phone number.
• Able to identify and correct any leaks from the tank to equipment connection.
• Attends seminars, training classes, and meetings sponsored by company.
• Repairs, installs and maintains gas and oil appliances, and heating, boiler, and furnace systems.
• Performs gas checks, tune ups, and clean outs on heating equipment.
• Installs propane gas tanks and oil tanks and related equipment.
• Maintains all required paperwork associated with service installations and service maintenance calls.
• Notes to customers account, any issues that require repair or compromise delivery or service.
• Maintains stock, parts, tools and safety and personal protective equipment in the vehicle.
• Maintains company vehicle, including frequent interior and exterior cleaning, and refueling. Performs pre- and post-trip inspections and reports all vehicle conditions requiring attention for continued safe operation and proper vehicle maintenance
• Assists in training new employees.
• Works on various projects and jobs assigned by the manager.
• Assists in performing tasks of other employees within the department as needed.
• Proficient in the use of electronic devices.
• Always maintains and promotes company brand guidelines and core values.

REQUIREMENTS:

• One year certificate from college or technical school; or three or more years of related experience and/or training; or equivalent combination of education and experience.
• Valid Drivers License
• Must have NH gasfitter's license.
• Maine and Mass gasfitter's license a plus
• Maine Oil and Mass Oil a plus.
• Must be willing to get all licenses that the company helps train
• A/C skills a plus. Must be willing to learn.
• Must have strong troubleshooting skills
• Safe driving record
• Must be available to work on Saturdays and Sundays as needed and be a part of an on-call service rotation.