Service Technicians - All Levels - Tasca Ford Cranston : Job Details

Superior Service and Customer Satisfaction Earn Arlington Heights National Award by Ford Motor Company for 31st Consecutive YearArlington Heights, Ill., March 10, 2020 - Arlington Heights Ford is among an elite group of Ford and Lincoln dealerships to be recognized with the 2019 President's Awardby Ford Motor Company. The prestigious award honors dealerships that have excelled in automotive retailing by providing exceptional customer service and satisfaction throughout 2019.Arlington Heights Ford has won this award 31 consecutive years - more than any other Ford dealership in the country. Earning this award is a reflection of our entire staff's commitment to delivering the best customer experience possible, said Tony Guido, principal at Arlington Heights Ford on Dundee Road. We worked each and every day over the past three decades to make sure we were exceeding the expectations of every person who walked through our doors, and this 31st consecutive award shows we did just that. We are incredibly proud to receive this recognition, especially since it comes from the people we value most - our customers. The President's Award was established in 1998, but similar awards date back to the 1980s. Dealers become eligible through survey responses from customers related to their sales and service satisfaction. Only the top one percent of dealers across the nation achieve this honor annually. In order to achieve the President's Award, dealers must deliver the highest quality sales and service experiences to customers each and every day, said Ivan Boykin, regional manager for the Chicago market. The pursuit of excellence is not for the faint of heart - it requires passion, tenacity and, of course, hard work. This prestigious award salutes those top-performing Ford and Lincoln dealerships that embrace these philosophies, achieving among the highest levels of customer satisfaction - in both sales and service - in automotive retailing. Quick Lube Technician Responsibilities* Check and communicate oil level to teammates* Ensure tire pressure for proper inflation* Inspect and refill fluid levels as necessary* Complete vehicle inspection* Install a new oil drain plug and a new oil filter* Clean and lubricate fittings as needed* Providing excellent customer service keeping in mind that our customer's perspective comes first.Service Technician Responsibilities* Perform work specified on the repair order with efficiency and in accordance with dealership.* Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment.* Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.* Communicate directly with the Service Advisor so that customers are informed if any additional service is needed. Provide an estimate of time needed for additional repairs.* Execute repairs under warranty to manufacturer specifications.* Previous experience at an automotive dealership* Strong understanding of the service drive* Years of experience vary per position* High school diploma or equivalent* Dexterity, requiring a steady hand, excellent hand-eye coordination* Mechanical and troubleshooting skills* Excellent customer service skills* Basic computer competencies* Positive, friendly attitude, along with a customer service mentality* Enjoy working in a fast-paced environment* Team player with ability to collaborate with others effectively* Ability to learn new technology, repair and service procedures and specifications* Able to operate electronic diagnostic equipment* Valid driver's license and clean driving record* Willing to submit to pre-employment drug screen and background check