Service Writer - Barnhart Crane & Rigging : Job Details

Join the Crane Guys! Why Crane Sales and Service?MIDWEST LEADER - Crane Sales & Service is committed to being a distinguished leader in providing products and services to the crane equipment and construction industries. We offer new crane installation, existing crane updates, on-site 24-hour service, inspections, repairs, and parts for all mobile and industrial crane applications. REPRESENT THE PREMIER MANUFACTURERS - CSS is an authorized dealer for Link-Belt Cranes, Manitex Boom Trucks, Elliott Boom Trucks and Aerial Equipment, Shuttlelift Gantry and Industrial Cranes, PM Knuckle Boom Cranes, and Broderson Industrial Cranes. We also offer a large fleet of bare rental cranes from 5 tons to 600 tons. Awarded Link Belt Top 5 Dealer for North America. EMPLOYER OF CHOICE - CSS has a strong culture of One TEAM and Minds over Matter. Our employees are highly valued, empowered and provided with cutting-edge technology, training and opportunities for personal growth. We are looking for people that also are striving for excellence in their work and collaborating with our One TEAM . If you are looking for a culture that provides Compensation with Trust, Progress & Recognition, we could be your Employer of Choice. Essential Duties of this Opportunity: The Service Writer is our critical link between our customer and technician. As the critical link, you will be responsible to communicate with the customer the following:

• Ensure complete understanding in regards to the services rendered
• Continue to keep the customer informed with necessary information based on service
• Accurately verify warranty and service contracts
• Prepare and process Repair Orders accurately, including all costs, deductibles, and descriptions of symptoms, etc.
• Advise customers on additional needed services, explain all benefits
• Schedule and dispatch technicians accordingly

Critical to enhancing the customer experience is assisting in evaluating supplier Relationships, analyze central buying opportunities & help create programs to harvest these savings. Our Service Writers recognize the value of a team and are effective with:

• Parts department on sourcing parts to fill all repair needs
• Administrative staff for accurate customer billing
• Technicians who perform all mechanical services

Barnhart Offers: Compensation:

• Competitive salary
• Bonus program that pays for performance

Benefits:

• $1 for $1 match on 401(k), capped at 10% of Pay
• Medical, Paid Time Off and Holiday, Disability, Life Insurance and others will be provided during interview

Preferred Experience:

• Service Advisor/Writer preferred skills and experience in construction and/or industrial industries
• Mechanically inclined and a proven track record of success in sales
• Software and Management Reporting expertise in achieving metrics and mastering processes
• Must pass pre-employment Fit for Duty test & have valid driver's license with good driving record

Education: Bachelor's degree or sufficient experience Experience: 1 year minimum previous Service Advisor/Writer experience Crane Sales and Service is a division of Barnhart Crane and Rigging Incorporated EOE/AA Minority/Female/Disability/Veteran